L3 IT Technician (MSP & Field)

SUMMARY:
A dynamic and growing technology solutions business providing innovative cloud, managed IT and cybersecurity solutions to its clients.

POSITION INFO:
Requirements:

• Mid Level IT Technician
• 5yrs + experience (MSP and Field)
• Log calls by clients, troubleshoot/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress. 
• Communicate professionally with both client and management, remote and onsite support, be well mannered and friendly even when dealing with a stressful situation. 
• Share knowledge and advise within the team.
• The most important part of this role is the service provided to the client and the communication with the client and management.
• Work “out of normal hours” from time to time, if required by the client or management.
• Think out the box and enhance productivity for clients and the business.
•  Experience working on IT Ticketing Systems
• Excellent time management skills and strong problem-solving abilities
• Good Windows desktops operating system knowledge and experience (Windows 10-11)
• Knowledge and experience with networking / connectivity hardware / infrastructure  - Managed Switches, Fibre, VPN, Wireless, Ubiquiti, Ruijie beneficial
• Security and Firewall experience required  – Sophos FW experience beneficial
• Microsoft 365 – Strong knowledge and experience – M365 Admin, Email Services, OneDrive, SharePoint
• Experience with Microsoft Office applications
• Knowledge of PBX solutions would be beneficial – 3CX Phone System
• Beneficial - Windows Server / Server hardware & operating system knowledge and experience (Windows Server 2016 +), Active Directory
• Excellent customer interaction and communication skills (in technical and laymen terms)
• Ability to work independently as well as in a team