L3 IT Technician

SUMMARY:
Is your technical expertise being challenged? Do you love complex troubleshooting? If you’re looking for more, this role is for you….
 
Our client is seeking an experienced Senior L3 Technician to strengthen and stabilise client environments, uphold technical standards, and proactively address root causes to minimise recurring issues.
 
This is a hands-on role suited to someone who resolves problems thoroughly and sustainably—not just with temporary fixes.

POSITION INFO:
Requirements:
Minimum 5+ years relevant experience in IT engineering/support
Proven experience in an MSP or multi-client environment
Operating at senior (L3) level independently
Demonstrated ability to solve problems without escalation dependency
 
Required Skills:
Strong Microsoft 365 / Azure (identity, security, Intune, conditional access)
Networking (firewalls, VPNs, routing, DNS troubleshooting)
Backup and disaster recovery design and validation
Windows Server and cloud infrastructure experience
RMM and monitoring configuration experience
PowerShell scripting / automation capability
Proven structured root cause troubleshooting approach
Experience delivering technical projects end-to-end
Experience working in an MSP or multi-client environment
 
Nice to Have:
Microsoft certifications (Azure, M365)
Experience with ConnectWise Manage or similar PSA
Security hardening and compliance exposure
Documentation and standards framework experience
 
Responsibilities:
Resolve complex technical issues with permanent (root cause) solutions
Enforce and implement standardised client environments
Lead technical delivery of projects to a high standard
Implement monitoring, automation, and proactive improvements
Support and guide junior technicians in real-time
 
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