Kitchen/Food Operations Controller | Manager

SUMMARY:

The Kitchen / Food Operations Controller / Manager is responsible for the daily control, compliance, and performance of the in-store kitchen or food service operation. This role ensures consistent food quality, strict adherence to food safety standards, effective stock and cost control, and efficient staff management within a high-volume retail convenience environment.

POSITION INFO:
Description:

Food Production & Operations

• Oversee daily food preparation, cooking, and food service activities.
• Ensure all products are prepared according to approved recipes, portion controls, and quality standards.
• Plan daily and weekly production levels based on sales forecasts and demand.
• Monitor food displays to ensure freshness, presentation, and availability throughout trading hours.
• Control wastage, shrinkage, and production losses within set targets.

Stock Control & Ordering

• Manage ordering, receiving, and storage of food ingredients, packaging, and consumables.
• Conduct daily, weekly, and monthly stock counts and investigate variances.
• Ensure FIFO stock rotation and expiry-date controls are strictly followed.
• Liaise with suppliers regarding deliveries, shortages, pricing, and quality issues.

Health, Safety & Compliance

• Ensure full compliance with food safety, hygiene, and HACCP standards.
• Maintain up-to-date health certificates, temperature logs, cleaning schedules, and audit documentation.
• Conduct regular food safety and hygiene inspections and implement corrective actions.
• Ensure staff adhere to PPE, hygiene, and cleanliness requirements at all times.

Staff Supervision & Training

• Supervise, train, and schedule kitchen and food service staff.
• Ensure staff are trained on food safety, hygiene, and operational procedures.
• Monitor staff attendance, performance, and productivity.
• Enforce company policies, discipline, and operational standards.

Financial Control & Reporting

• Monitor food cost percentages, production costs, and labour efficiency.
• Complete daily production, waste, and sales reports.
• Assist store management with budgeting, forecasting, and cost-control initiatives.

Equipment & Facility Management

• Ensure kitchen equipment is maintained, clean, and in good working order.
• Report equipment faults, maintenance requirements, or safety risks promptly

• Proven experience in a kitchen management, food controller, or similar role.
• Experience in high-volume food production, retail, or supermarket kitchens.
• Strong knowledge of food safety, hygiene, and HACCP principles.
• Basic stock control, costing, and reporting experience.