Key Accounts Manager

Developing a solid and trusting relationship between major key clients and company. Developing a complete understanding of key account needs. Implements and monitors negotiated contracts on a national and local level. Liaises with marketing and sales departments to co-ordinate the implementation of contracts. Establishes contact with industry policymakers and influencers. Participates and contributes to company pricing and activity policy through a market intelligence guide.

Responsibilities related to key performance Areas

• Assess and identify customer needs on a continuous basis:
• Focus on determining and managing key accounts in order to accomplish and advance sales budgets and    maximize opportunities to make sales.
• Operational requirements and customer needs are assessed against marketing/business plan
• Resources/equipment/facilities are acquired for maximum productivity
• Maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders and clients.
• Manage negotiations and implement required price increases.
• Manage strategic projects and bring to fruition.
• Resolving key client issues and complaints
• Meeting deliverables according to proposed timelines
• Regular feedback sessions are held with customers to ensure continual improvement
• Customer Liason
• Manage and Co-ordinate all Key Accounts
• Ensure effective communication between all channels on a national level
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Co-ordination and implementation of all trading agreements
• Providing advice to new legislation
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Strategic Negotiations
• Develop and maintain strategic alliances with senior management of all key accounts
• Ensuring all strategic negotiations become operationally visible through daily interaction and communication with sales management
• Ensuring adherence to new legislation
• Explore new key account opportunities
• Anticipating key account changes and improvements and propose IW solutions where applicable.
• Prepare Budgets according to operational requirements.
• Understand IW share of wallet and develop plans to increase IW share and profitability.

Key Performance Areas

1. Sales
2. Customer Liaison
3. Strategic Negotiations
4. Financial
5. Mentorship and Skills Transfer
6. ADHOC

Experiece and Qualification

• Diploma/ Degree
• Must have at least 5 years'' experience in a sales environment,
• MS Office Suite - Good excel and word competency is an essential requirement
• Maintaining discretion and confidentiality at all times.

Experience and Knowledge in Mining and Environmental Management will be Advantageous