Key Account Manager - Pinetown

• Manufacturing / Production background would be advantageous (sales, marketing, customer service representative etc)
• Matric; Sales/Marketing Degree/Diploma.
• Own Transport essential – Candidates must reside in Hammarsdale, Pinetown or surrounds
• Ideally someone who is able to start towards the end of the August 2022 or sooner
• 2 years office experience and 3 years sales experience.
• Prior staff/team management - Manage and supervise the Sales Administrator
• Internal Contacts: Design Studio, Planning, Customer Services, Product Development, Finance Department.
• External Contacts: Customers

Skills And Knowledge:

ü  Computer Knowledge & Literacy: MS Office, Syspro;

ü  Visit customers; maintain relationship and build on new ones

ü  Email and telephone communication skills

ü  Achievement of sales targets at agreed margins.

ü  Full understanding manufacturing processes and constraints.      

ü  Good Communication Skills;

ü  Good Presentation Skills;

ü  Good Negotiating Skills.

ü  PDA system

ü  Product development and design studio

ü  To keep customers abreast of the latest trends in product offerings and maintain our competitive advantage.

ü  Business acumen

ü  Undertake responsibility for setting forecasts and achieving those forecasts

ü  Monitor stock reports - Optimise product sales and stock turn.   

ü  Communication Skills.

ü  Manufacturing process;

ü  Market knowledge;

ü  Attention to detail

ü  Review stock reports - Minimise clearance stock holdings at acceptable margins 

ü  Order implementation exception reports - To ensure efficient resolution of customer problems whilst maintaining good customer relations.

ü  Problem solving skills

ü  Knowledge of SANS 16001          

ü  Ensure issues are correctly dealt with.    

ü  HIV/AIDS Awareness & Counselling skills.             

ü  Meetings with planning and production.

ü  Forecast and stock reports - In order to ensure optimisation of systems, processes and protocols.          

ü  Knowledge of relevant IT information systems

ü  Ability to write and be able to interpret sales reports and analyze sales data.       

Duties:

• Achieve sales targets at establish margins.
• Ensure that orders and Contracts are secured and confirmed by customers.
• Establish and maintain professional relationships with the customer buying team.
• Continuously seek new business opportunities with key accounts and other customers where relevant.
• Continuously assess client satisfaction or dissatisfaction and feedback to design and production teams via a combination of written and verbal reports.
• Monitor competitive context by regular store assessment visits (min once a month) and report back to team.
• Implement ad hoc marketing requests from clients such as signage, display bins, etc.
• Manage merchandising companies as required.
• Copy and distribute contact reports.
• Complete and submit sample requisitions.
• Drive the achievement of the key account sales budgets in terms of volume.
• Negotiate trading terms, rebates and incentives in respect of future promotions.
• Forecast, budget and track account revenues and cost.
• Achieve monthly, quarterly and yearly sales margins and goals.
• Monitor and optimise trade spend investment and complete ROI analysis.
• Prepare files/agendas for customer visits to site with all relevant info on loadings, prices, previous correspondence sent, etc
• Maintain updated customer files.
• Keep up to date with product fashion trends and present to key accounts
• Participate in new product development with production and design activities through preparation of product brief in discussion with the client.
• Brief customer requirements to Design department. Based on Design department response re-brief if changes required.
• Obtain customer acceptance of new product or design.
• Initiate PDA with full product specification.
• Confirm new PDA details with customer.
• Liaise with customer regarding product development exception reports and resolve.
• Advise Customer Services of new products and promotions as and when required.
• Ensure accurate stock control for relevant products.
• Maintain good stock levels.
• Be aware of and address exception reports from Production Planning.
• Ascertain clearance list or re-negotiate deal, with customers where relevant.
• Liaise on clearances/rejects on a weekly basis for movement to factory shop.
• Transfer stock to clearance requisition for authorisation.
• On receipt of exception reports from Sales Planning or Customer Services, ensure that the necessary action is taken to resolve the exception and/or advise Customers.
• Where necessary, assist in resolving customer exception issues such as late deliveries, incomplete orders, etc.
• Promote HIV/AIDS awareness, prevention, tolerance and respect within the Company.
• Attend relevant meetings.
• Monitor customer call off of stock in terms of quantities and dates.
• Liaise with customers regarding deviations from the agreed call-offs.
• Ensure up-to-date an accurate compliance with administrative requirements.
• Maintain accurate and up-to-date reporting as scheduled and provide ad hoc reports as required.
• Type meeting minutes and distribute
• Type general correspondence, including price quotes.

Find Us on Social Media