Key Account Manager (JB1468)

Key Account Manager (JB1468)
Pinetown, Durban
R12000 – R15000 per month neg

The Key Account Manager would be responsible to retain top customers and nurture those key relationship over time. Manage the long-term strategy that can deliver significant value over time. The Key Account Manager will be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit. Responsible for handling the most important client accounts, lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the clients are met, and help the client succeed.

Educational Requirements:
Degree or relevant qualification in marketing, business administration, sales or relevant field
4-5 years previous work experience in sales, key account management with the collection space or financial services space
MS office proficiency
Experience with CRM software and MS office proficient
Superiors excel skills
Strong negotiation skills and ability follow through on client contracts
Proven results of delivering client solutions and meeting sales goals

Duties and Responsibilities:
Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Managing account team assigned to each client
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Establishing and overseeing internal budgets with the company and external budgets with the client
Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
Collaborating with the sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analyzing client data to provide customer relationship management
Expanding relationships and bringing in new clients