Key Account Manager

SUMMARY:
The Portfolio Managers main concern is to ensure that the existing clients receive the utmost attention and customer service at all times.

POSITION INFO:

1.    Ensure efficient customers

• The Key Account Manager main concern is to ensure that the existing clients receive the utmost attention and customer service at all times
• Queries are resolved quickly, weekly visits to ensure smooth running of operations. i.e. credits are passed, P.O. D’s captured etc
• Key Account Manager needs to ensure that all client requests have been attended to by the various departments, whether it is CSD, Accounts or Operations
• Attending to queries sent to Key Account Manager personally and to ensure that they personally resolve or delegate it to the relevant department but oversee the process to ensure it is completed
• Daily client visits to establish relationships with the new clients and develop insight into the client’s requirements and establish if there is any added service that we can offer the client
• Subsequent to the daily client visits, Key Account Manager needs to ensure that any issues or concerns that were raised in the meetings are addressed and resolved as a matter of urgency
• Notifying Key Account Manager of any issues that may arise that is beyond the Portfolio Consultants knowledge

 2.   Facilitation of sales leads

• Key Account Manager must ensure that any potential sales leads are handed to the Sales Department in order for the department to send a proposal to the prospective client and that the new business is secured

 3.   Daily Reporting

• Daily Call Reports must be completed to ensure that the General Manager is informed about the client’s requests and concerns at all times. This report will also give the General Manger an idea on which clients you call upon

4.   Provide Feedback / Updates to staff

• The Key Account Manager must ensure that all departments are informed of any issue or concerns that are affecting the relevant clients in order for the company to strive to new levels of customer service and identify any problem areas in the companY

Requirements

• Matric or Relevant Senior Certification equivalent
• MS Office Suite (especially Excel)
• Knowledge of Parcel Perfect billing system
• Minimum of 5 years Customer Service/Sales experience, preferably from the Logistics Industry
• Exposure to Courier Systems, Products and Procedures