Key Account Manager

SUMMARY:
Key Account Manager

POSITION INFO:

WASTE MANAGEMENT INDUSTRY

Location: Sandton

Salary: R35K – R45K, depending on experience

Our client in the Waste Management industry is seeking a Key Account Manager to oversee existing contracts and key accounts, as well as manage, present and report on all clients on a monthly, quarterly, and annual basis.

PRIMARY PURPOSE OF JOB

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal team
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Monitor and analyse performance metrics and suggest improvements
• Operating as the lead point of contact for any and all matters specific to your accounts
• Perform research and identify new potential customers and new market opportunities
• Provide timely and effective solutions aligned with clients’ needs
• Liaise with Marketing and Product Development departments to ensure brand consistency
• Stay up to date with new product launches/ Waste management Solutions

 DUTIES/TASKS

 Assist with challenging client requests or issue escalations as needed

• Analysing client data to provide valuable feedback and propose solution to challenges
• Monitoring market trends and providing regular competitor feedback
• Highly goal-oriented, assertive and a hands-on problem solver
• Analyse and draw inferences from data
• Weekly Planning and Reporting of Key client meetings and feedback
• Yearly forecast of New developing key accounts based on Sales potentials
• Adding existing clients to key account structure
• Building monthly reports from available date of web portal
• Signing off and presentation of monthly reports done by Aftersales department
• Liasing with Sustainability department on new projects and project timelines

 REQUIREMENTS & SKILLS

• Experience in sales and providing solutions based on customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong verbal and written communication skills