Key Accounts Manager

SUMMARY:
**Exciting Opportunity for an Exceptional Key Account Manager**

Are you a dynamic professional with a solid understanding of commercial vehicle leasing?
Do you excel in customer service and pride yourself on your polished presentation skills?
We have an exciting opportunity for a Key Account Manager on the East Rand that could be your perfect career move.
In this pivotal role, you will leverage your expertise to manage and grow key client relationships, ensuring satisfaction and loyalty.
Your ability to understand client needs and deliver tailored solutions will be paramount. This position demands a proactive, customer-focused individual who thrives in a fast-paced environment and is passionate about driving business success. The ideal candidate should also be proficient in Afrikaans to effectively serve our diverse client base.

If you are ready to take your career to the next level and make a significant impact within a thriving organization, we want to hear from you. Join us and be part of a team where your skills and dedication are valued and rewarded. Apply now and drive your career forward!

POSITION INFO:
Minimum Requirement:

• Min 1-year experience in commercial vehicle leasing.
• Solid background in Key Account Management. 
• Customer service orientated with excellent relationship-building skills. 
• Must be well presented as this position is client-facing.
• Excellent communication and writing abilities in both Afrikaans and English.
• Strong problem-solving skills.
• Commitment to delivering excellent customer service.

• Build and maintain strong relationships with customers.
• Serve as a primary point of contact for customer inquiries and concerns.
• Provide timely and accurate responses to customer queries.
• Understand customer needs and preferences to tailor solutions accordingly.
• Collaborate with internal teams to address customer issues and improve service delivery.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Conduct regular meetings and discussions with clients to review performance, address issues, and explore opportunities for improvement.
• Drive customer retention and growth through effective relationship management and value proposition communication.
• Stay informed about industry trends, market developments, and competitor activities.
• Take proactive steps to manage terminations by driving replacements, upselling additional products, securing signed quotations, and conducting follow-ups.
• Generate regular reports on key performance metrics, such as client satisfaction, retention rates, and revenue growth.
• Generate reports on lost business.
• Proactively manage terminations on a quarterly basis, ensuring less than 5% of leased and maintenance plan fleet remains over the contract end date.
• Achieve 100% of the target for both lease and non-lease fleet retention in accordance with budget requirements.
• Retain 100% of the fleet opening balance for both lease and non-lease.
• Create opportunity sheets and identify opportunities for upselling, then implement strategies accordingly.
• Maintain credit facility availability and conduct regular reviews to prevent frustration and delays.

NB! This job is now closed. You can apply for other jobs by uploading your CV.