Junior Technical Support Analyst

Recruiter:

Network Recruitment

Job Ref:

ITE007562/EVA

Date posted:

Wednesday, April 8, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Are you a problem-solver who thrives at the intersection of infrastructure and client service? Our client is seeking a skilled Operations and Technical Support Analyst to join their team and ensure the efficiency of their data management infrastructure. This role requires expertise in Microsoft Azure, server support, and client service, with a strong focus on delivering high-quality technical assistance and maintaining smooth operations.

POSITION INFO:
Key Responsibilities

Provide first and second-line support for in-house applications and infrastructure.
Manage and troubleshoot issues within Microsoft Azure environments.
Perform routine server support and maintenance tasks.
Log, manage, and resolve tickets using a ticket management system.
Deliver professional client-facing support via Microsoft Teams or telephone.
Communicate technical solutions clearly and patiently to non-technical users.
Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
Collaborate with internal teams to escalate and resolve complex issues.
Document support procedures and contribute to knowledge base articles.

Required Skills & Experience

0-2 years’ experience in an IT support role.
Familiarity with Microsoft Azure services (Active Directory, Virtual Machines, Storage Accounts).
Strong understanding of networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
Ability to troubleshoot connectivity issues effectively.
Basic PowerShell scripting for automation or troubleshooting.
Experience supporting Windows Server environments.
Familiarity with ticket management systems (e.g., Jira).
Excellent troubleshooting and communication skills.
Proven ability to manage multiple tasks and prioritize effectively.
Experience working in small, agile IT teams.
Exposure to monitoring or remote support tools.

This is an office-based position.

What’s in it for you?
This is an exciting opportunity to work in a collaborative environment where your technical expertise and client service skills will make a direct impact. Join a team that values clear communication, technical excellence, innovation, efficiency, and professional growth.
Apply Now!

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