Junior Support Engineer

SUMMARY:
-

POSITION INFO:

Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn and thrive in a fast-paced and collaborative environment.

The role is shift-based + weekends.

Responsibilities:

• Provide technical support and troubleshooting assistance to customers via phone and email
• Log faults with service providers and third parties
• Assist in investigating and resolving technical issues
• Collaborate with senior support engineers and cross-functional teams to escalate and address complex technical issues
• Document and track customer issues, resolutions and trouble shooting steps in our internal knowledge base or ticketing system
• Communicate effectively with customers, providing regular updates and solutions clearly and professionally
• Reinforce SLAs to manage end-user expectations
• Work closely with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to address end-user issues

Role Requirements:

• Minimum required certifications: CCNA/MTCNA/JNCIA
• Minimum required experience: 1-3 years of working experience with a WISP/FISP or in a NOC
• Ability to work quickly, calmy and decisively under pressure, and must be process-oriented in approach to work
• Willing to spend time developing and learning new skills outside of the formal work environment

Please apply directly here.

Please note: due to the high volume of responses, only shortlisted candidates will be contacted.