Junior Operations Manager, Cpt

Recruiter:

Status Staffing

Job Ref:

PC001063/MEH

Date posted:

Wednesday, May 4, 2022

Location:

Century City, South Africa

Salary:

30,000 Monthly

SUMMARY:
Our client is a business run by family values and is passionate about delivering customer-centric products and services that help their clients build enduring relationships. They are looking for a Junior Operations Manager to supervise day-to-day operations for a team of consultants in a call centre environment.

JOB DESCRIPTION:

A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION

EMPLOYMENT TYPE : PERMANENT
SECTOR : CALL CENTRE
START DATE : A.S.A.P / IMMEDIATE

DUTIES:

Manage team’s day-to-day operations
Meet and exceed all campaign targets per SLA
Ensure all Industrial Relations activities are managed in conjunction with HR
Ensure productivity, scheduling, absenteeism and data are managed effectively within agreed parameters
Ensure QA and compliance scores
Develop, coach and mentor Team Leaders
Ensure consistent communication takes place across team
Project / ad-hoc Senior Ops Manager tasks

REQUIREMENTS:

5 years’ experience in an outsourcing contact centre operations role (BPO)
Multifaceted knowledge of business and reporting teams
Client satisfaction (CSAT) experience
Time management skills
Leadership skills
Able to work night shifts
Build + maintain quality performance
Review & set organizational / productivity objectives

HOURS:

24/7 rotational shifts (includes P/H and week-ends)

Should you meet all the requirements, apply on our website at today.

Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior Retail Sales & Operations Lead
Location: Cape Town
Salary:
1 day ago

Finance Systems Lead
Location: Cape Town
Salary: 690 000 Annually
My client, a global technology-driven service company, seeks a Finance Systems Lead to manage and enhance Microsoft-based financial systems. Lead a small team, drive automation, and shape operational excellence. Join a dynamic, inclusive team focused on innovation and trust.
Today

Senior Accountant
Location: Cape Town
Salary: 600 000 Annually
Our client in manufacturing is looking for an experienced Senior Accountant. If you are looking to form part of an international company while adding great value apply today!
3 days ago

Civil Construction Production Manager / General Foreman
Location: Capetown
Salary: Market-related
Our client is a well-established civil construction company recognized for delivering technically complex infrastructure projects with exceptional quality and efficiency. They are committed to sustainable community development and pride themselves on maintaining the highest industry standards.
15 days ago

Assistant Retail Store Manager (Luxury Goods)
Location: Cape Town
Salary: R12k - 14k per month + benefts
assistant retail assistant, retail assistant, luxury jewelry
16 days ago

Restaurant Management roles - Redefining Modern Luxury in Hospitality
Location: Cape Town
Salary: Negotiable depending on experience
We're not just a hospitality brand - we're curators of unforgettable experiences.
23 days ago

Management roles - Redefining Modern Luxury in Hospitality
Location: Cape Town
Salary: Negotiable depending on experience
We're not just a hospitality brand - we're curators of unforgettable experiences.
27 days ago

Management roles - Redefining Modern Luxury in Hospitality
Location: Cape Town
Salary: Negotiable depending on experience
We're not just a hospitality brand - we're curators of unforgettable experiences.
27 days ago

Finance Manager - Half Day role
Location: Bellville
Salary: R30k per month
Financial manager Bellville Half day role R30 000
31 days ago

Finance Manager - Half Day role
Location: Bellville
Salary: R30k per month
Financial manager Bellville Half day role R30 000
34 days ago

Junior Operations Manager, Cpt

Similar jobs you might be interested in:

Create a free job alert for Junior Operations Manager, Cpt in Century City

Jobseekers

Recruiter

General