Junior Microsoft Billing & Support Coordinator

SUMMARY:
A junior position, best suited to candidates in the early stages of their careers. Are you highly organized, tech-savvy, and passionate about delivering exceptional administrative and billing support? Join our dynamic team, where you''ll play a key role in supporting internal operations, client communication, and Microsoft billing processes.

POSITION INFO:

Requirements:

• Relevant certificate or diploma in Business Administration, Office Management, or similar.
  • 1+ years of administrative experience, ideally in a support, billing, or coordination role.
  • Strong computer literacy, including proficiency in Microsoft Office (especially Excel, Outlook, and Word)
  • Strong attention to detail and ability to manage time effectively.
  • Matric (Grade 12) or equivalent.
  • Professionalism and discretion when handling confidential information.
  • Ability to work independently and take initiative in a support role.

Advantageous:

• Exposure to Microsoft billing/licensing or working with Microsoft CSP, Volume Licensing, or Partner Centre.
• Experience using CRM systems (e.g., Dynamics, Salesforce).
• Experience handling vendor communication or shared mailboxes.
• Administrative support experience in an IT or tech-related environment.

Key Responsibilities:

General Administrative Support

• Accurate data entry into internal systems and spreadsheets.
• Manage shared mailboxes and handle incoming/outgoing correspondence
• Schedule appointments, meetings, and internal events.
• Assist in event promotion via email marketing and social media.
• Triage and escalate support requests.
• Prepare and process sales quotations.

Communication & Coordination

• Act as a key contact point between teams.
• Respond to client/vendor queries via phone and email.
• Coordinate with vendors for licensing, support, or warranty issues.
• Escalate unresolved technical issues when required.

File & Record Management

• Prepare reports, presentations, and documents.
• Maintain organized electronic and physical filing systems.
• Manage internal databases with up-to-date information.
• Create weekly, monthly, or quarterly reports.

Financial and Budgeting Assistance

• Assist with invoice processing and expense reporting.

Project Support

• Help coordinate project logistics and timelines.
• Track resources and communicate updates to stakeholders.
• Support team collaboration and task tracking.