Junior Key Account Manager

SUMMARY:
MASA Outsourcing is looking for a motivated, organised and client-focused individual to join our team as a Junior Key Account Manager.
This is an excellent opportunity for someone looking to establish a career in account management and client services within the Temporary Employment Services (TES) and outsourcing industry.
We are looking for someone who is personable, detail-oriented and enjoys being the link between clients and internal teams. You should have a natural ability to communicate, understand client needs and ensure that service expectations are consistently met.
Location : Cape Town (Goodwood)

POSITION INFO:
Key Responsibilities
Client Account Management & Relationship Building

• Assist with the day-to-day management of allocated client accounts.
• Develop and maintain professional relationships with existing clients.
• Understand client requirements and ensure these are communicated effectively to internal departments.
• Act as a liaison between clients, recruitment and operational teams to ensure client needs are met.
• Handle client queries, follow up on outstanding matters and ensure timely resolutions.
• Monitor service delivery and identify areas where client expectations and service standards can be improved.
• Conduct regular client follow-ups, meetings and account reviews to maintain strong working relationships.
• Assist with preparing client reports, account updates and presentations.
• Keep client information, records and account documentation accurate and up to date.
• Identify opportunities to improve service delivery and strengthen existing client relationships.

• Identify opportunities to grow existing client accounts and generate additional revenue.
• Promote the company's Temporary Employment Services (TES), recruitment, labour outsourcing and workforce management solutions.
• Identify opportunities for cross-selling and up-selling additional services to existing clients.
• Develop an understanding of clients' workforce challenges and recommend suitable staffing and recruitment solutions.
• Assist with preparing quotations, proposals and client presentations.
• Follow up on potential business opportunities within existing accounts.
• Support the achievement of agreed sales and revenue targets.
• Build commercial awareness and identify opportunities to increase the value of client accounts.
• Assist with identifying additional client requirements and opportunities to expand the company's service offering.

• Matric (Grade 12).
• A qualification in Business Management, Marketing, Public Relations or a related field would be advantageous.
• Minimum 2 years Previous exposure to customer service, administration, client services or account coordination would be beneficial.
• Strong verbal and written communication skills.
• Good computer literacy, particularly Microsoft excel.
• Excellent organisational and administrative abilities.
• A willingness to learn and develop within the account management environment.

• Professional and confident when interacting with clients.
• Strong relationship-building and interpersonal skills.
• Customer-focused with a service-oriented approach.
• Excellent attention to detail.
• Able to manage multiple tasks and prioritise responsibilities.
• A problem-solver who takes initiative.
• Reliable, approachable and eager to learn.