Junior Internal Sales Assistant

Provide day-to-day quoting, order processing and administrative support to the Internal Sales Manager and the internal and external sales teams, ensuring that customer enquiries and orders are handled accurately and on time. 

Maintain accurate sales records, documentation and filing in line with company standard operating procedures. 

Learn the company’s product range and the basics of explosion protection, building the knowledge required to progress into a full Internal Sales Assistant role. 

Prepare draft quotations on the company’s ERP system from information supplied by the Internal Sales Manager or external sales representatives. 

Gather and attach the relevant technical documentation to each quotation, including: 

Data sheets and product literature. 

Certificates and approvals. 

Technical layout drawings, where supplied by the technical team. 

Check that all information required to quote accurately has been received and raise any missing information with the Internal Sales Manager before the quotation is issued. 

Support the team in meeting the 48-hour quoting standard by preparing supporting information promptly. 

Capture customer and external sales orders on the ERP system accurately and within agreed timeframes. 

Prepare the Quote Order Invoice (QOI) and risk assessment sheets for checking and approval by the Internal Sales Manager, QC and the buyer prior to manufacturing. 

Obtain bills of material and drawings from the relevant departments and attach them to the order file. 

Process and file quotations, purchase orders, drawings, costings and customer correspondence on the company server according to the agreed filing structure. 

Follow up on open quotations each week and update the status register for the Internal Sales Manager. 

Follow up on customer payments and drawing approvals as directed, and keep the purchasing department updated. 

Handle routine customer emails and telephone enquiries, escalating technical, pricing or commercial queries to the Internal Sales Manager. 

Load new customer details onto the company’s exchange system and keep customer contact records current. 

Compile the data required for the monthly new-client report, weekly open-quotation report and sales forecast for review by the Internal Sales Manager. 

Prepare meeting packs and take minutes for weekly internal sales meetings. 

Provide general administrative support to the internal sales team, including assisting with preparation for exhibitions such as ELINEX. 

Complete all in-house product and explosion protection training provided and progressively build working knowledge of the company’s product range. 

Carry out other reasonable duties in support of the internal sales function as requested by the Internal Sales Manager. 

Oil and Gas 

Chemical 

Marine and Ship Building 

Pharmaceutical 

Food and Beverage 

Machine Building 

Mining 

Luminaires 

Junction and Terminal Boxes 

Control Systems 

Distribution Boards 

Components for Ex d and Ex e solutions 

Signalling Devices 

Plugs and Sockets 

Remote I/O 

Safety / Isolating Barriers 

Fieldbus Technology 

Operating and Monitoring Systems (HMI) 

Cameras 

Wireless Technology 

Willing to learn, proactive and a team player. 

Accurate and detail-oriented, with sound administrative and organisational skills. 

Basic proficiency in MS Word, Excel and Outlook. 

Clear written and verbal communication, with a confident and courteous telephone manner. 

Able to follow set procedures, work to deadlines and ask for guidance when unsure. 

Comfortable working with numbers and technical documentation. 

Ability to learn and retain product-specific information. 

No prior knowledge of explosion protection technology is required; full in-house training will be provided. 

High integrity. 

Reliable and punctual. 

Self-organised and willing to take direction. 

Ability to multitask. 

Education: Grade 12 (Matric). A certificate in sales, marketing, business administration or an electrical/technical field is an advantage but is not a requirement. 

Experience: 0–1 years. No prior sales or industry experience is required, and full in-house training will be provided. Office administration, retail or customer service experience would be an advantage. 

Computer Literacy: Basic MS Office (Word, Excel and Outlook). 

Driver’s Licence: A valid driver’s licence is advantageous. 

Core working hours are Monday to Thursday: 08h00–17h00 and Friday: 08h00–14h00. 

Office-based role at the company’s premises. 

In addition to the core working hours above, the following may be required from time to time: 

Occasional additional hours during peak quoting or month-end periods. 

Occasional local travel to customer sites or exhibitions within South Africa. 

None. 

This position reports directly to the Internal Sales Manager.