Junior IT Technician (East London Onsite)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

ENSURE all employee devices and software is functioning optimally as the next Junior IT Technician wanted by a dynamic client based in East London. You will act as the dependable first point of contact for staff, ensuring technical issues are resolved quickly to prevent work delays while ensuring the integrity of the company’s equipment and licenses through careful record-keeping and regular reporting. Applicants will need a minimum of an A+ and N+ Certification with at least 1 year in an IT Support role. You must also have demonstrable competencies in the administration of Microsoft Products and Services, Windows Desktop OS, Remote Desktop tools for troubleshooting, Excel & basic Office 365, Networking (Cabling, Wi-Fi, IP basics) and ticketing systems.

DUTIES:

User Device Management -

• Maintain all desktop computers and laptops in peak working condition.
• Manage the full Windows OS upgrade cycle, including administration, maintenance, and security patches.
• Deploy and manage ESET AV Agents across all devices, ensuring active registration via ERA.
• Execute installations for the latest Microsoft Office versions and manage all local and network printer configurations.

User Management and System Access -

• Directory Services: Full administration of Active Directory (AD) users and computers, including password resets and account maintenance.
• Onboarding: Facilitate end-to-end technical onboarding, including user account setups, software provisioning, and biometric enrolment for time and attendance.
• Staff Exits: Manage technical offboarding by terminating access to all systems and removing fingerprint credentials from access control units.

License Management -

• Administer Microsoft license allocations including Office 365 and CRM.
• Perform regular audits of staff counts versus active license inventory to ensure compliance and cost-optimization.

Firewall and Security Logs -

• Proactively monitor Firewall and Website Security logs to identify anomalies.
• Manage Email Spam and Quarantine folders to maintain communication integrity.

Remote and Connectivity Support -

• Provide first-line support for VPN connectivity and remote desktop troubleshooting.
• Oversee the allocation and basic troubleshooting of 4G SIM cards and routers.
• Manage basic Wi-Fi and Ethernet connectivity for all end-users.

Documentation, Asset Management, and Reporting -

• Procurement and Disposal: Manage the purchasing of new computer equipment based on user roles and coordinate write-off requests with Finance.
• Asset Tracking: Maintain a precise computer asset register and provide 4G data usage reports on request.
• HR Compliance: Generate and submit weekly Time and Attendance (TNA) reports to the HR Department.

Departmental Support and Maintenance –

• Provide technical support during weekend shifts, special company events, or afterhours maintenance windows.
• Assist the senior team with infrastructure rollouts and general IT administrative tasks as required.

Other Tasks -

• Assist with larger projects or infrastructure rollouts when required.
• Perform general administrative tasks related to the IT Department.
• Carry out any other additional tasks required within the IT Department.

REQUIREMENTS:

Qualifications –

• Minimum A+ and N+.
• Diploma in IT or equivalent would be advantageous but not required.

Experience/Skills -

• Minimum 1 year experience in an IT Support role.
• Demonstrable competencies in administration of Microsoft Products and Services.
• Competency in navigating Microsoft Windows Desktop OS and its administration and maintenance.
• Ability to use Remote Desktop tools for troubleshooting.
• Proficient in Excel as well as other Microsoft Office applications

Foundational knowledge in the following:

• Desktop and Laptop hardware support.
• Windows 10/11 Operating Systems.
• Basic Office 365 (User setup and Outlook configuration).
• Basic Networking (Cabling, Wi-Fi, IP basics).
• Ticketing Systems (Logging and closing incidents).
• Peripheral support (Printers, Scanners, Monitors).

ATTRIBUTES:

• Strong problem-solving skills.
• Strong analytical ability.
• Strong admin skills.
• Good interpersonal skills.
• Team player and able to work independent.
• Time management.
• Able to meet a varied workload and meet deadlines.