Junior Field Service Technician

SUMMARY:
Based in Somerset West, our client is seeking a Junior Field Service Technician who will be responsible for conducting quotations, repairs, and preventative maintenance on equipment both in-house and on-site at client premises.

This role demands high standards of customer service, technical diagnostics, and field travel across Cape Town and regional hubs.

POSITION INFO:
Key Responsibilities

• Repairs & Maintenance: Diagnose, repair, and test equipment at client locations and in the workshop, achieving a zero-percent return rate. Carry out warranty repairs using designated vehicle spares.
• Quoting & Inspections: Inspect incoming units, generate accurate service/maintenance reports with supporting photos, and submit quote data to the Branch Lead.
• Customer Service & Client Sites: Act as a professional brand ambassador, delivering prompt on-site service, strictly following site procedures, and assisting clients with machine loading/offloading.
• Workshop & Admin: Book machines in/out, attach ID tags/POD documentation, complete daily log sheets/job cards, and maintain vehicle and workshop stock accuracy.
• Standby & Call-outs: Attend scheduled service calls and remain available for allocated after-hours and weekend standby duties.

• Education: Matric certificate. A formal electrical or electronic qualification is a distinct advantage.
• Experience: Minimum of 6 months hands-on experience in an electrical or electronic environment, paired with solid customer service experience.
• Licence & Mobility: Valid driver’s licence with driving experience and own reliable vehicle. Willingness to travel regionally.
• Computer Literacy: Proficient in MS Office suite (Word, Excel, Outlook).
• Attributes: Strong verbal communication skills, presentable appearance, disciplined approach to tool and stock management, and high ethical standards