Junior Car Hire Administration Agent

SUMMARY:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

POSITION INFO:
About the role
The Jnr Car Hire Administration Agent's responsibility to Assist with car hire rental requests received from funeral parlours, Interact directly with funeral parlours, Interact with Company's rental partners to check availability and secure the rental, Process the rental on the car hire sales portal. Perform specific administration tasks and responsibilities.

Responsibilities:

New Parlour Welcome

• A number of existing funeral parlours will be allocated to the agent. It is the agent's responsibility to assist these parlours.
• When a new parlour registers, the agent will be required to contact the parlour to welcome them on board and explain the rental process.
• Monitor new parlour activity.
• Ensure the correct rental process is followed.

• Assist the parlour with login issues on the portal and or online rental request platform.
• Monitoring rental requests and inquiries submitted via WhatsApp.
• Vetting of rental request. Check relevant information, the selected date, and the submitted information. Check for duplication requests. Update the rental status
• on completion of vetting.
• Contact the parlour to get correct and relevant information, should it be required.
• Acknowledge the rental request via WhatsApp with the status.

• Assistance with availability check (out of region).
• Processing rental orders on the sales portal and other platforms.
• Confirmation and payment request via WhatsApp and submit to the client.

• Follow up on outstanding payments (Phone & WhatsApp).
• Notify client if paid short.

• Monitor requests for additional and driver or rental date changes.
• Update the system with relevant date or driver information.

• Monitor WhatsApp for rental extension requests.
• Assistance with rental extension request.
• Extension requests and confirmation on WhatsApp, and submit to the client.
• Follow with the payment request and the chasing process.
• Follow up with the parlour regarding overdue rentals.

• Answer the telephone for Smart Rental.
• Assist with Customer Care Calls - try to assist, then direct to the correct person.
• Assist with follow-up and confirmation calls when required.

• Communication skills.
• Problem-solving skills.

• Attention to Detail.
• Hardworking.
• Ability to work under pressure and fast-paced.
• Positive and energetic.
• Excellent teamwork ability.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.