Junior Billing Specialist

SUMMARY:
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POSITION INFO:

Key Responsibilities

1. Billing Preparation & Processing

• Assist with preparing, reviewing, and issuing accurate invoices according to billing cycles.
• Validate billing data (rates, quantities, contract terms) before processing.
• Capture billing details into BPO
• Process credit notes and adjustments as needed.

2. Administrative Support

• Maintain organized digital billing files.
• Update contract details.
• Assist in preparing reports.
• Manage incoming emails, tickets, and billing-related requests.

3. Customer & Internal Query Handling

• Respond to billing-related queries from customers and internal departments.
• Provide usage reports, settlements or supporting documents.
• Process cancellations and port out requests
• Escalate complex issues to senior billing specialists or management.

4. Data Management & Reconciliation

• Perform basic account reconciliations and identify discrepancies.
• Assist with month-end billing checks and revenue verification.

5. Compliance & Quality Control

• Follow billing procedures and company financial policies.
• Support internal and external audit requirements by providing documentation.
• Ensure confidentiality and proper handling of sensitive customer and financial data.

Soft Skills

Strong attention to detail and organizational skills.

Excellent verbal and written communication.

Ability to multitask and manage time effectively.

Customer-focused and able to handle queries professionally.

Problem?solving and proactive mindset.