Internal sales (Manufacturing)

SUMMARY:
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POSITION INFO:

KEY PERFORMANCE AREAS

• Sales.
• Customer Service.
• Administration and Reporting.

MAIN RESPONSIBILITIES

SALES

• Ensure sales and GP targets are met.
• Sell stock to customers.
• Source stock internally to complete customer orders.
• Maintain a clean back-order report.
• Arrange timeous delivery of products with internal or external transport providers.
• Source sales opportunities through inbound lead follow-up, telesales, outbound cold calls, and emails.
• Manage and maintain pricing in line with the company pricing requirements.
• Analyse customers’ sales history on system and identify sales opportunities.
• Grow existing customer- and new customer base.

• CUSTOMER SERVICE
  
  • Always maintain a high level of customer service standards with internal and external customers.
  • Resolve customer queries timeously
  • Provide daily feedback to customers on back orders and out-of-stocks.
  • Communication of customer credits to operations to ensure timeous collection.

ADMINISTRATION AND REPORTING

• Prepare quotes, sales orders, and invoices timeously and accurately.
• Ensure data systems are accurate and always updated.
• Assist with any other sales related tasks as required by the Office Supervisor or Branch Manager.

Desired Experience & Qualification

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 

EXPERIENCE

• Relevant experience in a similar position.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at a basic level.
• Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.

SKILL REQUIREMENTS

• Quoting and invoicing.
• Excellent organizational skills and attention to detail.
• Ability to work diligently in a pressurised and fast-paced environment.
• Excellent verbal and written communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold.
• Customer-focused and able to build strong relationships with customers.