Internal Sales / Telesales

Job Description: Internal Sales / Telesales Consultant

About the role

Key responsibilities

• Handle incoming customer calls, emails and other sales enquiries.
• Contact prospective and existing customers to introduce products, follow up on quotations and generate sales.
• Understand customer requirements and recommend suitable products.
• Prepare and follow up on quotations, orders and sales leads.
• Maintain accurate customer and sales records.
• Work towards individual and team sales targets.
• Coordinate with colleagues to help ensure orders are processed and customer needs are met.
• Keep up to date with product information, promotions and availability.
• Provide helpful, professional service and resolve customer concerns where possible.

Requirements

• Previous experience in internal sales, telesales or customer service is an advantage.
• Strong verbal and written communication skills.
• A confident, professional telephone manner.
• Good listening, negotiation and relationship-building skills.
• Comfortable working towards sales targets.
• Organised, dependable and attentive to detail.
• Basic computer skills and confidence using email and sales systems.
• Knowledge of catering products or the food service industry is beneficial.
• Own reliable vehicle and valid drivers license.
• Able to start immediately. 
• Fluent in Afrikaans and English.

Personal attributes

• Customer-focused and responsive.
• Self-motivated, positive and persistent.
• Able to work independently and as part of a team.
• Calm and professional when handling queries or objections.

How success will be measured

• Achievement of sales and activity targets.
• Quality of customer service and follow-up.
• Accuracy of quotations, orders and customer records.
• Contribution to customer retention and new business.

HOW TO APPLY