Internal Sales Support - Klerksdorp

SUMMARY:
The Internal Sales Support role ensures seamless order processing and exceptional customer service across a diverse commercial and B2B customer base.

POSITION INFO:

 Internal Sales Support - Klerksdorp - R9000 CTC

This role ensures seamless order processing and exceptional customer service across a diverse commercial and B2B customer base while acting as the critical link between general commercial clients, sales consultants, and fulfilment teams.

About Our Client

The company operates across a diverse commercial and B2B customer base with product categories including stationery, furniture, technology, catering, and office supplies. It utilizes AXAPTA for order processing and maintains contract pricing structures alongside gross profit objectives.

The Role: Internal Sales Support

The Internal Sales Support role ensures seamless order processing and exceptional customer service across a diverse commercial and B2B customer base. This role acts as the critical link between general commercial clients, sales consultants, and fulfilment teams, ensuring accurate order capture, timely communication on order status, and efficient query resolution. By maintaining broad product knowledge and systems proficiency, the incumbent enables the sales team to close deals effectively while delivering a superior customer experience that drives repeat business.

Key Responsibilities

• Utilize foundational experience in order processing, customer service, or administrative support within a commercial or retail environment to accurately capture and process orders from commercial clients, sales consultants, KAMs, BDMs, telesales, and category specialists using AXAPTA.

• Verify product codes, quantities, pricing, and delivery details across all product categories using AXAPTA.

• Maintain regular communication with commercial clients to confirm order status, resolve queries, and provide delivery updates while assisting sales teams with product information, pricing queries, and order follow-up.

• Develop and maintain comprehensive knowledge of the product range across all categories (stationery, furniture, technology, catering, office supplies), including understanding cost prices, selling prices, and contract pricing structures.

• Handle customer complaints related to orders efficiently and professionally, following through to resolution, and escalating complex issues to appropriate stakeholders when necessary.

• Conduct stock enquiries, provide real-time product availability information and lead times to sales teams and customers to support deal closure.

• Identify recurring issues to provide feedback for improving order accuracy and customer satisfaction while maintaining awareness of sales team targets and gross profit objectives.

• Assist with quarterly stock takes, provide warehouse support when operationally required, and maintain accurate records in order management systems.

About You

• Foundational experience in order processing, customer service, or administrative support within a commercial or retail environment.

• Matric (Grade 12) qualification or equivalent.

• Technical skills in AXAPTA (or similar ERP/order management systems), MS Office Suite (Word, Excel, Outlook), order processing systems, pricing and costing calculations, and stock enquiry systems.

• Broad product knowledge across office supplies, stationery, or B2B sales sector, alongside an understanding of commercial procurement processes.

• Soft skills in customer service excellence, written and verbal communication, attention to detail, time management, problem-solving, interpersonal skills, adaptability, and multi-tasking.

• Additional qualifications in business administration, sales, or customer service (Preferred).

• Experience in the office supplies or stationery industry (Preferred).

• Familiarity with AXAPTA or similar ERP systems (Preferred).