Internal Sales Supervisor

SUMMARY:
Leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries based in Roodepoort, Johannesburg is looking for an Internal Sales Supervisor.

POSITION INFO:
Duties:
 
Support the Internal Sales Manager by overseeing  /managing the daily operational activities of all customer-facing support functions, ensuring service excellence, operational efficiency, and effective team performance.
Assist Internal Sales Manager with management and guidance of employees with regards to performance, KPIS, staff management etc.
Supervise day-to-day customer service operations, including order and quotation processing, export coordination, case management, and front-desk / showroom functions.
Ensure service standards are consistently maintained, turnaround times are achieved, and operational issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity.
Supervise daily order processing, quotations, and customer queries.
Supervise internal sales team operationally
Implement strategies to improve customer service, satisfaction, reduction in queries / concerns
Monitoring of case management queues and ensure timely resolution.
Oversee the coordination between Internal Sales and External Sales.
Ensure reception/front desk operations maintain professional standards
Track and manage turnaround times and service levels.
Ensure internal processes and SOPs are adhered to
Escalate performance concerns to the Internal sales manager
Ensure export compliance requirements are met and provide relevant support to the team
Monitor order accuracy and reduce operational errors.
Assist with implementation of system improvements and usage by the team.
Oversee and monitor demo bookings and scheduling.
Ensure showroom stock accuracy, readiness and cleanliness
Monitor trends in customer feedback and implementation of relevant action accordingly
Ensure communication with customers regarding delays or issues and relevant problem solving.
Prepare operational reports for the Internal Sales manager.
Highlight risks, delays, and performance gaps.
Close or request escalation of critical matters timeously.

Requirements:
 
Grade 12 (Matric)
A tertiary qualification (Diploma or Degree) in Sales, Marketing
At least 3 - 5 years in internal sales, sales administration, or customer service, combined with at least 2 years in a direct leadership or supervisory role.
Experience in retail / wholesale or foodservice equipment / appliances would be an advantage
Advanced proficiency in Microsoft Office (specifically Excel), CRM software (like Salesforce, HubSpot), and ERP systems (such as SAP or Syspro)
Customer Service orientated
Exceptional skills in follow-up and feedback.