Internal Sales Representative

SUMMARY:
Internal Sales Representative
This is a frontline position that requires attending to customers’ requirements while projecting a positive and professional image at all times. The role involves handling incoming calls, walk-in clients, and cash transactions with accuracy and integrity. The successful candidate must be able to work independently, manage multiple responsibilities, and demonstrate strong interpersonal and communication skills when liaising with sales, drivers, management, and head office.

POSITION INFO:
Duties and Responsibilities:

• Attend to all customer requirements, including quotations, invoicing, credit notes, and feedback.
• Process orders, quotations, and manual delivery notes accurately and timeously.
• Take full responsibility for cash collected, EFTs, and speed point transactions.
• Resolve queries relating to pricing, back orders, credit notes, and goods returned.
• Answer incoming calls professionally, ensuring timeous communication.
• Assist with bi-monthly stock counts.
• Ensure compliance with company procedures for all cash transactions.
• Support the Operations Manager with buy-outs and capturing stock into the ERP system.
• Provide excellent customer service, ensuring expectations are managed effectively.
• Build technical knowledge of internal systems and work towards Starfront proficiency.
• Assist with market research to identify product opportunities and enhancements.
• Maintain an efficient filing system for quick document retrieval.
• Work proactively with the Operations Manager to ensure smooth branch operations.
• Adhere to housekeeping and safety regulations as part of company improvement programs.
• Assist with risk management strategies to mitigate cash losses; ensure timely banking in line with internal controls.
• Support branch operations with ad hoc tasks as required.
• Follow all Standard Operating Procedures and company policies.

• Minimum 2–3 years’ experience in a customer-facing role.
• Strong accuracy in handling cash, figures, and quotes with an aptitude for administration.
• Computer literacy essential, with proficiency in MS Word and Excel.
• Exposure to ERP systems (e.g., Syspro) and design/order entry software (e.g., Starfront) will be advantageous.