Internal Sales Agent - JHB

• Minimum Grade 12 Certificate.
• Proven experience in a retail sales environment.
• Sound knowledge of adhesive industry or powder-ash based products will be an advantage.
• Proficient in all Microsoft Office applications.
• The ability to multitask.
• Outstanding time management skills.
• Effective communication skills.
• A pro-active person, with the ability to drive goals and targets.
• Be willing to work overtime when required
• Honest and Reliable
• Ability to work under pressure and maintain personal control.

Duties:

• Manage relationships with key customers.
• Grow the customer base outside of group stores.
• Daily interaction with current customer base.
• Perform market analysis and gather competitor information.
• Compile weekly and monthly feedback reports.
• Provide hands on training to group and independent sales personnel.
• Provide technical support to retail stores, advise with product suitability and applications.
• Drive to upsell products and improve sales basket.
• Attend to customer complaints and perform root cause analysis on complaints / failures.
• Provide detailed report on analysis complains and failures to factory quality team.
• Maintain good relationships with internal processes.
• Be presentable and professional at all times.

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