Internal Sales Administrator

SUMMARY:
Internal Sales Administrator Engineering & Manufacturing Industry

POSITION INFO:

Internal Sales Administrator

Engineering & Manufacturing Industry

Location: Rosslyn, Pretoria, Gauteng
Employment Type: Permanent
Salary: R380,000 Annual CTC

About the Opportunity

An established engineering and manufacturing organisation is seeking a detail-oriented and experienced Internal Sales Administrator to join its commercial team in Rosslyn, Pretoria.

The successful candidate will be responsible for the accurate and efficient administration of internal sales activities, including preparing quotations, processing sales orders, handling customer enquiries and coordinating with planning, production and dispatch teams.

This role acts as an important link between customers, the internal sales team and operational departments, ensuring that orders are processed accurately, delivery expectations are managed and customers receive professional and timely communication.

Key Responsibilities

Quotations & Sales Administration

• Prepare and issue customer quotations in accordance with pricing structures and approval procedures.
• Follow up on outstanding quotations and maintain accurate quotation records.
• Ensure quotations are processed accurately and within agreed timeframes.

Sales Order Processing

• Capture and process customer sales orders accurately within the ERP system (JD Edwards/JDE).
• Verify order details, pricing, terms and customer information.
• Confirm orders and expected delivery dates with customers.
• Process order amendments and cancellations in accordance with company procedures.

Customer Service & Enquiries

• Handle customer enquiries relating to products, pricing, availability and order status.
• Resolve customer queries and complaints professionally, escalating where necessary.
• Keep customers informed of order progress, delivery schedules and potential delays.
• Maintain positive and professional customer relationships.

Order & Delivery Coordination

• Liaise with planning and production teams regarding lead times, order status and priorities.
• Coordinate with dispatch and logistics teams to facilitate customer deliveries.
• Monitor order progress and proactively communicate any delays or changes.

Reporting & Administration

• Maintain accurate sales administration records, customer information and filing systems.
• Prepare sales and order reports as required.
• Provide general administrative support to the internal sales team.
• Maintain confidentiality of customer and pricing information.
• Adhere to company policies, procedures and workplace safety requirements.

Minimum Requirements

• Grade 12 / Matric.
• 2–3 years'' experience in internal sales, sales administration or customer service.
• Previous experience within a manufacturing or engineering environment would be advantageous.
• Experience with sales order processing and quotation preparation.
• Exposure to ERP systems, ideally JD Edwards (JDE), would be advantageous.
• Proficiency in MS Office, particularly Excel and Outlook.
• Strong numerical ability and attention to detail.
• Excellent verbal and written communication skills.

Advantageous Experience

• Relevant qualification or certificate in Sales, Administration or Commercial Management.
• Experience working within an engineering, manufacturing or technical environment.
• Previous experience using JD Edwards (JDE) or similar ERP systems.
• Knowledge of technical products or engineering-related sales processes.

Key Skills & Competencies

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Strong organisational, planning and prioritisation abilities.
• Ability to work under pressure and manage multiple tasks.
• Good numerical and administrative skills.
• Strong teamwork and problem-solving abilities.
• Professionalism and discretion when handling confidential customer and pricing information.

What''s on Offer?

• Permanent employment opportunity.
• Annual Cost to Company package of R380,000.
• Opportunity to join an established engineering and manufacturing organisation.
• Exposure to commercial operations and technical products within the engineering industry.

How to Apply

If you are an organised and customer-focused professional with experience in internal sales administration, quotation management and sales order processing, we would love to hear from you!