Internal Sales

SUMMARY:
Internal Sales

POSITION INFO:
Qualification

• Matric
• Preferably a post-matric qualification in Sales or Marketing.

• Valid drivers license
• Computer literate on Microsoft Suite of Products as well as experience using an ERS system.
• Excellent communication skills.
• Excellent organizational skills.
• Knowledge of the products sold by the company will be an advantage.
• At all times behave in a professional manner in dealing with matters inside the company as well as with external business contacts. In so doing adhere to all statutory and legal requirements as well as the policies and procedures of the company.
• Effectively communicate with fellow workers so as to inspire them for continual quality improvements.
• Have a friendly and confident manner with a pleasant disposition
• Good communication skills with the colleagues and/or customers.
• Build and maintain good relationships with customers, suppliers and work colleagues
• Ensure that you continuously develop yourself so that you keep abreast with new technology and developments in your line of duty.
• Shall maintain acceptable standards of cleanliness at the workplace.
• Shall ensure personal hygiene.
• Shall keep machinery and equipment and other related items in their assigned places and maintain an orderly approach to all work.
• Maintain safety standards by ensuring safe working methods.
• Shall use appropriate personal protective equipment (PPE) and obey all the safety signs.

• Pursue opportunities for new business.
• Receive communication from existing and prospective Customers in the form of telephone calls, emails, visits.
• Service the needs of the company’s existing customers and respond to new sales enquiries to support the activities of the external sales team.
• Promote sales by differentiation of Company Products and Service – use Technical Department and Quality Department as required.
• Liaise closely with External Sales, ensuring that there is regular follow up on outstanding quotes and orders.
• Ensure Customers are fully appraised of all related issues surrounding pricing, products and delivery and that all correspondence from Customers is responded to timeously.
• Review outstanding orders and communicate with Customers – ensure that Customers are advised when an order will be overdue.
• Interact with the Factory and/or Warehouse regarding production progress / stock availability and delivery.
• Resolve customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.
• Monitor the quality of Customer service and report problems to External Sales as required.
• Monitor competition, gather market place information on pricing, new and existing products and delivery lead times.
• Ensure that Customer information on Dynamics 365 Business Central (BC) is complete including all contacts, and agreed budgets and pricing categories.
• Understand and implement pricing structure as required.
• Establish stock availability / pricing and submit quotes to Customers.
• Follow up on quotes submitted to Customers as required.
• Process Sales Orders.
• Buy-out stock where necessary, ensuring optimal source and cost.
• Print Packing Instructions or Picking Slips.
• Print dispatch notes and/or invoices if required.
• Communicate with other departments and Customers as required to ensure that orders are executed correctly.
• Resolve customer complaints by investigating the issue, identifying root causes, developing solutions and recommending corrective actions to management, while ensuring compliance with Company procedures, relevant internal documents, and the QMS. Communicate resolutions to customer professionally and track corrective actions to prevent recurrence. 
• All communication to the Customer is dealt with by the Internal Sales person. Any relevant information should be copied to the External Sales person.
• Do whatever is required to ensure Customer Satisfaction
• Assist Directors in general management as required