Internal Sales & Customer Support Intern

SUMMARY:
Our client based in Boksburg is offering an exciting 12-month graduate internship opportunity for a motivated and driven graduate who has completed a Bachelor of Commerce (BCom) qualification.

The successful candidate will support the technical internal/ external sales and customer support team by assisting with sales calls, client engagement, administrative tasks, and customer relationship management.

This internship will provide valuable exposure to sales processes, client communication, and business development activities.

POSITION INFO:
Duties and Responsibilities

• Conduct outbound sales calls to prospective clients and identify potential business opportunities.
• Perform cold calling activities to introduce products or services to potential customers.
• Assist with contacting existing clients to maintain relationships and provide customer support.
• Support the sales team with lead generation and follow-up activities.
• Maintain positive client relationships through professional and friendly telephonic communication.
• Maintain accurate records of calls, interactions, and client information.
• Assist with customer queries and problem resolution in a professional and efficient manner.
• Provide administrative support to the sales and customer service team.
• Assist with document handling, filing, and data capturing.
• Ensure all customer communication is handled professionally and timeously.
• Assist with preparing reports, updating databases, and maintaining accurate records.
• Support the team in maintaining excellent client service standards.

• Recently Completed Bachelor of Commerce (BCom) qualification in one of the following fields; BCom Business Management, BCom General, BCom Entrepreneurship or BCom Marketing.
• 1 year of experience in a similar role would be advantageous. 
• Strong communication and interpersonal skills.
• Comfortable conducting telephonic sales calls.
• Strong problem-solving ability.
• Good time management and organisational skills.
• High level of attention to detail.
• Basic administrative and computer skills.
• Professional telephone etiquette.
• Strong customer service orientation.
• Positive attitude and willingness to learn.