Infrastructure Manager

Recruiter:

Recru-it

Job Ref:

PE011216/LM

Date posted:

Wednesday, May 21, 2025

Location:

Capetown, South Africa

Salary:

market related Monthly

SUMMARY:

Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks
Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware
Software support
- Desktop Support
- Microsoft Suite
- Cargowise One
- 3cx Telephony
- Microsoft Server Technologies– Virtual and physical
- Cloud and virtualization environments setting up configs
- Symantec
- SharePoint
- Sage Payroll
- ERS Biometrics
Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
Troubleshooting hardware, software, WAN, LAN, WLan
Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
Website and Intranet Management, Configurations
Helpdesk management – with 24/7 availability
Line Management
Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
Cybersecurity
Supports all users with desktop, printer and software issues that are escalated to Tier 3
Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
Responsible for overall IT infrastructure, health and maintenance
Sets up server monitoring and reporting system
Sets up and monitors system backup mechanisms with Veeam
Maintain and improve the Disaster Recovery Plan
Implements necessary security & systems policies
Office 365 Administration
Network Administration
Implements necessary security systems & policies
Maintain firewalls and security infrastructure
Asset management - records location, cost & status of all technology-related resources
Ensure all hardware and software are up to date, and in suitable working conditions.
Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
Purchasing of all IT-related equipment.
Plans, manage & co-ordinate all IT projects and ensure projects are delivered

Requirements

± 2 years' experience as a Network/ infrastructure engineer
± 5 years' experience as IT Support and administration
Experience in network infrastructure
Experience in local, wide area networks
System Configurations, setup, troubleshooting, planning and design, implementation and user support
Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S
Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)

Advantageous

Information technology engineering, or other related disciplines
Networks administration
Previous experience in Line Management and supervision
Attitude – Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious – focused on proactive approach, meeting goals, and creating a fun and can do attitude

POSITION INFO:

Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks
Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware
Software support
- Desktop Support
- Microsoft Suite
- Cargowise One
- 3cx Telephony
- Microsoft Server Technologies– Virtual and physical
- Cloud and virtualization environments setting up configs
- Symantec
- SharePoint
- Sage Payroll
- ERS Biometrics
Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
Troubleshooting hardware, software, WAN, LAN, WLan
Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
Website and Intranet Management, Configurations
Helpdesk management – with 24/7 availability
Line Management
Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
Cybersecurity
Supports all users with desktop, printer and software issues that are escalated to Tier 3
Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
Responsible for overall IT infrastructure, health and maintenance
Sets up server monitoring and reporting system
Sets up and monitors system backup mechanisms with Veeam
Maintain and improve the Disaster Recovery Plan
Implements necessary security & systems policies
Office 365 Administration
Network Administration
Implements necessary security systems & policies
Maintain firewalls and security infrastructure
Asset management - records location, cost & status of all technology-related resources
Ensure all hardware and software are up to date, and in suitable working conditions.
Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
Purchasing of all IT-related equipment.
Plans, manage & co-ordinate all IT projects and ensure projects are delivered

Requirements

± 2 years' experience as a Network/ infrastructure engineer
± 5 years' experience as IT Support and administration
Experience in network infrastructure
Experience in local, wide area networks
System Configurations, setup, troubleshooting, planning and design, implementation and user support
Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S
Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)

Advantageous

Information technology engineering, or other related disciplines
Networks administration
Previous experience in Line Management and supervision
Attitude – Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious – focused on proactive approach, meeting goals, and creating a fun and can do attitude

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