IT INFRASTRUCTURE MANAGER

SUMMARY:
IT INFRASTRUCTURE MANAGER
Brackenfell

We are seeking a proactive and technically skilled IT Infrastructure Manager to oversee  information technology operations and infrastructure. This leadership role will be responsible for ensuring the availability, performance, and security of the company’s network, server, and systems environment. The role also involves leading the IT support team, driving service delivery excellence, and ensuring continuous improvement of infrastructure services. The job incumbent reports directly to the Head of Group IT.
 

POSITION INFO:
 
RESPONSIBILITIES:
 
Leadership & Service Delivery:

• Lead and mentor the IT Support & Service Desk team, ensuring SLA adherence and user satisfaction
• Act as escalation point for critical incidents and major service-impacting issues
• Drive continuous improvement initiatives and maintain ITIL-aligned processes (Incident, Problem, and Change Management)
• Oversee vendor management and ensure accountability from external service providers

• Manage core IT infrastructure including servers, storage, networks, firewalls, and cloud systems
• Administer Microsoft technologies including Windows Server, Active Directory, Exchange, and Office 365
• Support and maintain network infrastructure: FortiGate, Netgear, Unifi, switches, firewalls, VPNs, and routers
• Oversee system backups, disaster recovery, and business continuity planning
• Plan, implement, and document system upgrades and new technology rollouts
• Monitor system performance, ensuring uptime, reliability, and scalability

• Define and implement standards for infrastructure architecture, network access, and IT security
• Support IT projects across departments, ensuring infrastructure readiness and secure configurations
• Maintain accurate documentation for systems, configurations, and operational procedures
• Lead infrastructure lifecycle management, including upgrades, replacements, and migrations

• Ensure compliance with data protection, cybersecurity best practices, and internal controls
• Regularly evaluate infrastructure risks, perform assessments, and implement mitigation plans
• Conduct disaster recovery tests and maintain DR readiness

• Degree in Information Technology or related field
• Microsoft Certified: MCSE or equivalent
• Fortinet NSE Certification (preferred)
• ITIL Service Management certification (advantageous)

• 5+ years in IT Infrastructure or Systems Administration, with at least 3 years in a management/lead role
• Hands-on experience supporting hybrid environments (on-premises and cloud)
• Proven ability to lead a support team and manage infrastructure projects end to end
• Experience working with medium-to-large business environments

• Advanced knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Strong networking skills: FortiGate firewalls, routing, switching, and VPN technologies
• Experience with virtualization (Hyper-V), backup tools (Veeam), and Linux server administration
• Familiarity with cloud technologies (Azure), mobile device management, and endpoint security
• Scripting (PowerShell) and automation knowledge (advantageous)
• Experience with IT monitoring and alerting systems

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