Inbound Tour Consultant

SUMMARY:
Inbound DMC based in Heidelberg, Gauteng is looking for a Tour Consultant.
 
Specializing in crafting exceptional experiences for discerning travellers from around the world with focus on the North America market, you will be curating bespoke journeys through Southern & East Africa that leave lasting impressions.
 
You will be responsible for providing outstanding inbound travel services to clients, including itinerary planning, creating and managing bookings and providing accurate travel documentation & information. You will also maintain relationships with suppliers and handle any issues that may arise while clients are travelling.

POSITION INFO:
Duties:
 
Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately
Managing all aspects of tours from quoting through to post tour file closure
Ensuring your in-country guest tours run smoothly and without error
Being on call for your in-country guests after hours while they are travelling
Tour administration to be maintained and accurate
Booking all services for your tours
Coordinating all invoicing / payments for your tours with accounts
Reconfirmation of all services prior to travel
Preparation of Travel documents
 
Requirements:
 
Grade 12
Formal Travel & Tourism qualifications
Minimum 3 years of proven experience as a luxury inbound travel as a Consultant
Exceptional interpersonal and communication skills, with the ability to interact effectively with high-profile clients & agents
Knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa
Excellent written and verbal command of the English language
Proficiency in Tourplan is essential
Proven ability to work effectively in a team and independently.
Crisis management and problem-solving skills.
Attention to detail and organizational skills.
Ability to handle high volumes of work without compromising on accuracy
Working with a sense of urgency and meeting deadlines