IT Technician

SUMMARY:
Our client is looking for an On-Site IT Support Technician to be based in the Southern Suburbs of Cape Town.

This role is ideal for a technically strong support engineer who enjoys working in a fast-paced hospitality environment and can confidently engage with hotel management, staff, vendors, and guests.

POSITION INFO:
RESPONSIBILITIES 

• Provide day-to-day on-site IT support to hotel staff and management.
• Perform daily departmental IT check-ins and proactive system monitoring.
• Troubleshoot and resolve hardware, software, networking, and connectivity issues.
• Escalate and coordinate with third-party vendors where required.
• Track, manage, and follow up on support incidents until resolution.
• Maintain accurate documentation and ticket updates via the helpdesk system.
• Assist with IT infrastructure improvements and special projects.
• Report daily to hotel management and the company account manager.
• Work closely with the company’s remote support team for escalations and backup support.
• Provide support to various hotel departments and restaurant locations situated across the property.
• Setup and support AV and conferencing equipment for meetings, conferences, and events hosted at the hotel.
• Be available during conference startup periods to ensure all conferencing and presentation systems are functioning correctly.
• Perform first-line troubleshooting and fault identification on hotel audio and AV systems when failures occur.

• Valid South African Driver’s License with own reliable transport required.
• Essential Skills & Experience
• One or more of the following would be beneficial: A+ and/or N+ and/or MCSE / MCITP and/or Microsoft 365 Certifications.
• 3–5+ years’ experience in an IT support or systems support role
• Strong desktop and end-user support experience
• Microsoft Windows desktop installation, support, and troubleshooting
• Office 365 setup, administration, Azure AD, and MFA configuration
• Good understanding of Microsoft products and services
• Windows Server experience (2008/2012/2016/2019)
• Networking knowledge including:
• TCP / IP
• DNS
• DHCP
• VLANs
• WLAN / WAN / LAN environments
• Wireless networking configuration and troubleshooting
• Network cabling and infrastructure support
• Experience with Ubiquiti products will be advantageous
• Helpdesk and ticketing system experience
• Strong troubleshooting and problem-solving ability
• Advantageous Experience
• Microsoft Exchange Server 2013/2016 and/or Exchange Online administration and support
• Strong Microsoft 365 administration experience, including:
• User onboarding and offboarding
• Microsoft 365 user and license management
• Azure AD / Entra ID administration
• Group and permissions management
• MFA configuration and support
• Performing day-to-day administrative tasks within the Microsoft 365 tenant
• Hospitality industry IT support experience
• Exposure to hotel property management and point-of-sale systems, including:
• Micros POS
• Opera PMS
• Experience supporting users in fast-paced, customer-facing environments
• Familiarity with hospitality networking environments, guest Wi-Fi infrastructure, and shared business systems
• Previous experience working with third-party hospitality software vendors and service providers
• Basic AV, conferencing, and audio system support experience within a hospitality or conference environment

• Additional Notes
• This is a client-facing role within a professional hospitality environment. Candidates should be dependable, technically capable, well presented, and comfortable interacting directly with hotel guests, management, staff, and third-party vendors.
• The successful candidate will form part of a larger support team and will receive backup and escalation assistance from other technicians employed by the company. A ticketing system will be used to manage support requests, tasks, reporting, and performance measurement.