IT Support Technician

SUMMARY:
We are recruiting on behalf of a client based in Somerset West for a capable and service-oriented IT Support Technician. This role is central to keeping the business running smoothly, providing day-to-day technical support across the organisation and ensuring all staff have reliable access to the systems and tools they need. The successful candidate will be someone who takes pride in responsiveness, accuracy and clear communication — and who is eager to grow within a technical environment.

POSITION INFO:
Duties and Responsibilities

• Provide day-to-day IT support to employees, resolving hardware, software, network and access-related issues promptly and professionally
• Set up, configure and maintain user devices including PCs, laptops, peripherals and mobile devices
• Assist with installation, configuration and maintenance of servers, network equipment and IT infrastructure under senior IT guidance
• Manage IT assets including allocation, tracking, maintenance and software licence updates within the ERP or asset management system
• Support IT procurement processes — ordering, receiving and documenting hardware and software purchases
• Maintain accurate IT records including user accounts, equipment registers and system documentation
• Troubleshoot and escalate technical issues effectively, keeping users informed throughout
• Contribute to maintaining IT standards, security practices and operational continuity

• Advanced Diploma or National Diploma in Information Technology or a related field
• 3–5 years of relevant IT support experience
• Experience with cloud services — AWS preferred
• Experience with network security (intrusion detection, encryption)
• Advantageous: Linux administration, business networking, Python (PCPP certifications), AWS Professional or Specialty certifications, Git/SVN, enterprise networking policy, authentication systems (LDAP, SSO, OAuth)