IT Technician

SUMMARY:
- Maintain and resolve issues on LAN/WAN/Wi Fi/ VoIP/telephone/biometric/AV systems connections

POSITION INFO:

REQUIREMENTS:

• Grade 12 (Matric).

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in computer networks and systems maintenance.

A+, N+, MCSE, MCSA, MCITP Associate accreditation advantageous.

• Good Communication Skills.
• Attention to detail.
• Problem solving.
• Multi-Tasking and Time Management.
• Ability to function under pressure.
• Target driven.
• Self-Motivated individual.
• Reporting skills.
• Willingness to learn.

Ability to work well within team, supporting other team members.

KEY RESPONSIBILITIES:

• Set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security and where applicable by blocking unapproved access.
• Providing access and troubleshooting multiple different software programs used by the business.
• Call out maintenance plans for the prevention of unexpected failures.
• Set up the Organization’s computer systems to meet specific business goals.
• Monitor day to day computer performance.
• Update and maintain the computer inventory and equipment.
•  Offering end user support.
• Maintain and resolve issues on LAN/WAN/Wi Fi/ VoIP/telephone/biometric/AV systems connections and more.
• Maintain and ensure the latest updates are installed for the antivirus on all computers.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Setting up and configuring network Switches and preventing loops with zero to none downtime.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues raised.
• Ensuring electrical safety standards are met.

Repairing or replacing damaged hardware.