IT Support Technician

SUMMARY:
Position: IT Support Technician
Location: Qwaqwa / Phuthaditjhaba, Free State
Employment Type: Contract / Fixed-Term 3 Years

Position Overview
Our client is seeking two End User Technical Support Technicians to provide onsite technical support at the Qwaqwa site.
The successful candidates will provide hands-on technical support to end users, maintain ICT equipment, troubleshoot hardware/software issues and assist with the day-to-day technical operations of the site.
Due to the location and nature of the role, candidates already based in Qwaqwa/Phuthaditjhaba or the surrounding area will be strongly preferred.

POSITION INFO:
Key Responsibilities

• Provide onsite technical support to end users.
• Install and configure workstations, laptops, peripherals and ICT equipment.
• Install and maintain operating systems, applications and drivers.
• Troubleshoot hardware and software faults.
• Diagnose and resolve technical incidents.
• Perform hardware repairs and component replacements where necessary.
• Troubleshoot network endpoints and connectivity issues.
• Assist with equipment relocations and installations.
• Support software and application deployments.
• Record and update incidents on the IT Service Management system.
• Ensure accurate documentation of technical resolutions.
• Assist with technical events and video conferencing.
• Provide technical support during business continuity and disaster recovery activities.
• Monitor equipment and network-related issues.
• Escalate complex technical problems appropriately.
• Provide professional end-user support.
• Work independently while maintaining communication with the broader technical team.
• Comply with client health, safety, security and technical requirements.
• Perform ad-hoc technical assignments as required.

• Grade 12 / Matric
• A+ certification
• N+ certification
• Apple Essentials certification Advantageous
• Linux Essentials certification Advantageous
• Minimum 2 Years relevant IT support experience.
• Valid South African driver's licence.
• Own reliable vehicle.
• No criminal record.