Technician (Desktop and Infrastructure Support)

SUMMARY:
Technician (Desktop and Infrastructure Support)- IT– Killarney Gardens

POSITION INFO:

Main purpose of the job:

Hands-on technician providing first- and second-line support for workstations, peripherals and business systems, plus entry-level support for networks, wireless and surveillance. The role covers three sites and suits a practical, quick-thinking person comfortable in a fast-paced, dynamic environment.

Minimum Requirements:

• Education: Matric (NQF 4) minimum. IT certificate/diploma or vendor certifications advantageous (CompTIA A+/N+, Microsoft, Fortinet NSE or ManageEngine).
• Valid driver''s licence – essential, with regular travel required between three sites
• On-site role – fully on-premises with no hybrid or remote working; based on-site across the three locations.
• Standby availability: must be available for rotational after-hours, weekend and public-holiday standby (24/7 operation).

Who are we looking

• Security-minded background – ideally from or moving towards a cybersecurity background, approaching all work with security best practices as the guiding principle.
• Some experience – not a green junior. 1–3 years'' hands-on IT/desktop support experience, ready to grow into a broader infrastructure role.
• Self-driven, adaptable & hard-working – eager to learn, willing to do what it takes, with a high work ethic and pride in delivering to the required standard
• Strong people skills – friendly, outgoing and confident dealing with users and stakeholders across all sites.
• Quick on their feet – able to balance and prioritise a mixed workload and problem-solve under pressure in a dynamic environment.
• Strong troubleshooting & analytical skills – methodical fault-finding across hardware, software and network issues.
• Physically able to do installation work – mounting cameras and access points, running and terminating cabling, and installing or relocating hardware (may involve working at heights and lifting equipment).

Technical Knowledge

• Networking: Fortinet firewalls and switches; basic network topology; IPv4 addressing and subnetting; LAN / WLAN connectivity.
• Wireless & connectivity: HPE Aruba Instant On wireless equipment; point-to-point (PtP) links; desktop and laptop hardware
• Surveillance: Dahua CCTV – able to configure cameras and NVR/DVR recording from scratch.
• Endpoint security: Sophos antivirus; ManageEngine suite (e.g. Endpoint Central) for patching and deployment.
• Microsoft 365 & Office: administration and support of Microsoft 365 and Office applications (Outlook, Word, Excel).
• General: Windows OS and business applications, printers and barcode printers, ERP workstations, mobile/handheld scanning devices

Key Responsibilities

• Desktop support & PC builds: prepare, build, install and configure desktops, laptops, peripherals and printers; OS/software installs, patching and endpoint security; second-line troubleshooting of PC hardware, software and performance issues.
• Networking (LAN/WLAN): assist with switches, firewalls, access points and cabling; connectivity troubleshooting, basic firewall/VPN changes and site surveys.
• Surveillance: install and configure CCTV cameras and recording devices from scratch, and maintain related hardware; fault-finding and footage support.
• ERP & peripherals: support ERP workstations and clients, barcode/label printers, POS terminals and handheld scanners
• Standby, incident response & records: respond within agreed timeframes, log and escalate incidents, and maintain accurate asset, configuration and incident records.
• Project work: support IT projects and rollouts (installs, upgrades, site deployments) alongside daily support.