IT Support Technician

SUMMARY:
IT Support Technician

POSITION INFO:

Our client based in Durban requires an IT Support Technician to support internal employees with the following:

Workstation (Laptop/Desktop) Support

Server support

Anti-Virus for all workstations & servers (Desktop/Laptop) – Bitdefender License

Firewall Administration Support

Network Device Support – Switches + Wi-Fi Access Points

Liaison and support with Fibre Service provider and VOIP

Network connectivity of electronic devices, including scanners, and printers, photo copiers

Workstation Support includes:

Microsoft 365 Management

Microsoft Teams & Zoom troubleshooting & support

Warranty Report generated monthly with EOL dates for workstations

Active Directory support

Email support – Exchange

Password changes

Scheduled Patch Management for workstations (Microsoft Windows)

Scheduled firmware updates – To be scheduled after hours*

Connectivity troubleshooting

Monthly Executive Summary Report

Knowledgeable & experienced in IT Support

Knowledgeable in recommendations for hardware/software requirements/upgrades

All new Desktops/laptops pre-configured before handed to users

Must have relevant qualifications and experience on the above support role

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.