IT Support Intern

SUMMARY:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.
About the YES Initiative
The initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities for South African youth over 12 months.

Position: IT Support Intern 

Stipend: R 5500 pm

Location: Boksburg

POSITION INFO:
The IT Support Intern will provide technical and administrative support to the IT department by assisting with IT helpdesk queries, managing company devices and IT assets, supporting procurement processes, and maintaining digital platforms such as SharePoint, Power Apps, Power BI, and AI systems. The role also includes supporting IT operations, troubleshooting basic technical issues, and ensuring accurate IT documentation and asset management.

Responsibilities:

• Provide first-line IT support and assist users with hardware, software, and system-related issues.
• Manage company cellphones and related administration on the Vodacom Portal.
• Maintain and update IT asset registers, including users, storeroom assets, and vendor deliveries.
• Assist with IT asset disposals and ensure accurate record keeping.
• Manage the IT Helpdesk by logging, tracking, and processing IT support queries.
• Support IT procurement processes, including sourcing and tracking IT equipment and consumables.
• Assist with the maintenance and administration of SharePoint platforms.
• Support the maintenance and enhancement of Power Flow systems.
• Assist with Power Apps maintenance and troubleshooting.
• Support Power BI maintenance, reporting, and dashboard updates.
• Assist with AI-related system maintenance and technology support.
• Ensure proper documentation of IT processes, assets, and support activities.
• Provide general IT administrative and technical support to the department.

• South African unemployed youth between the ages of 18 and 34.
• Must not have participated in the YES programme before.
• Matric.
• National Diploma / Degree in Information Technology, Computer Science, Software Development, or related qualification.
• Basic understanding of IT support, systems administration, and Microsoft platforms will be advantageous.