IT Support Administrator

SUMMARY:
Build your career as an IT Support Administrator!

POSITION INFO:

At Austell, reliable IT operations are critical to keeping the business running. We’re looking for an IT Support Administrator who is hands-on, responsive, and comfortable working in a fast-paced support environment. This role is ideal for someone early to mid-career who enjoys solving day-to-day IT problems, supporting users, and working across infrastructure, Microsoft environments, and operational IT support.

What you’ll be doing

• Managing and resolving IT support tickets (onsite and remote) 
• Providing first-line support for day-to-day user issues including password resets, Microsoft 365 support, printer issues, connectivity problems, laptop troubleshooting, and general IT assistance
• Providing second-line support by troubleshooting more complex technical issues relating to user access, devices, software installations, network connectivity, business applications, and system-related incidents 
• Supporting laptops, desktops, printers, networks, and business systems 
• Assisting with Microsoft 365 and Azure-based environments 
• Managing user accounts, permissions, and onboarding/offboarding activities  
• Escalating issues to vendors or senior engineers when required 
• Assisting with IT setup, deployments, and operational support activities 
• Documenting issues, fixes, and support procedures clearly

This role will suit you if you

• Have 2–4 years’ experience in IT support or IT operations 
• Are comfortable working in a ticketing / ITSM environment 
• Have a good understanding of general IT infrastructure and support 
• Are familiar with Microsoft 365, Azure, or Active Directory environments 
• Can communicate clearly with users and provide good customer service 
• Take ownership of issues and follow through to resolution 
• Can work calmly and effectively under pressure

Education

• Diploma or Degree in Information Technology, Information Systems, or a related field 
• Relevant hands-on experience will also be considered

Nice to have

• Experience supporting hybrid (onsite + cloud) environments 
• Exposure to networking, backups, or endpoint securit
• Experience working with remote support tools

Location: Parktown (Onsite)