IT Operations Manager

SUMMARY:
We're seeking a versatile IT Operations Manager to ensure the smooth, secure, and efficient running of our IT infrastructure across multiple sites. You'll manage systems, networks, cloud access, and security, while also supporting end users and automating tasks through scripting. From remote support to troubleshooting and performance optimization—you’ll keep our tech ecosystem running at its best.

POSITION INFO:
Direct Reports:

• Senior Systems Administrator
• Security Engineer
• IT Systems & Support Technician

• Microsoft 365 Certified: Administrator Expert
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Protection and Compliance Administrator Associate 
• Salesforce Certified Administrator
• Professional Google Workspace Administrator
• CompTIA Network+
• CompTIA Security+
• CompTIA Cloud+
• ITIL Certified

• Microsoft Entra ID management of users, groups, and roles.
• Microsoft 365 conditional access policies and Identity Protection.
• Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities.
• On-premises Active Directory Domain Services (AD DS) design, deployment, and management.
• On-premises Active Directory Certificate Services (AD CS) configuration and management.
• On-premises endpoint management and configuration using Group Policy .
• Cloud-based endpoint management and configuration of Windows and Mac endpoints, using  tools such as Microsoft Intune.
• Salesforce CRM administration and management, including user management and security settings.
• Google Workspace administration and secure configurations.
• Networking design, configuration and management (physical and logical), including routers, switches and firewalls.
• Network monitoring and troubleshooting
• ITIL processes such as Incident Management, Change Management, and Service Desk operations.
• Scripting languages such as PowerShell, Python, or Bash. 
• Automation configuration management, using tools such as Ansible, Puppet, or Chef.

• Microsoft Entra ID
• Microsoft 365
• Google Workspace
• Salesforce
• On-Premises Active Directory
• Windows, Mac and Linux OSStrong understanding of networking Protocols.
• Physical network components and how to construct a physical network.
• Logical network components and how to construct a logical network.
• ITIL Framework

• Microsoft Intune
• Jumpcloud
• Microsoft Defender for Endpoint
• Crowdstrike
• Microsoft Sentinel
• AWS
• OPNSense Firewall
• Zenarmour
• VoIP Systems
• CCTV Systems