Manager Command Centre

SUMMARY:
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POSITION INFO:

PURPOSE

As a Command Centre Manager, The Management of all monitoring of the core processes and systems for all payment streams, Overseeing network, infrastructure, and systems functionality. Provide support and guidance, Communica on to stakeholders. Coordinate incident resolution ac vi es to ensure service level agreements are met. Control and maintain costs and budgets regarding IT systems develop, IT policies and practices lead and manage the command centre work force. This position is responsible for adhering to IT general controls around compliance documented standards and procedures, including people management, training, developing and ensuring processes are followed as appropriate. All outages are communicated and resolved as efficiently and effectivity ensure our IT systems are secure, consistent, and reliable. Ensure regulatory frames works are adhered to. Continuously drive innovation and improvements. Provide thought leadership Build a high-performance team through regular individual and team engagement sessions. Coach and develop to ensure talent retention. Manage operational resilience. Lead emergency task team when required.

You will engage with the following stakeholders:

• Internal and External Stakeholders

• PASA, SARB

• Clients

• Vendors
• Exco members

Your key responsibilities include:

• Stakeholder Management

• Manage the delivery of internal and external stakeholder requirements/SLA’s and resolve escalated issues

• Written proposals or presentations aimed at changing practices within or across business units to external clients

• Nego a on with customers or suppliers over price, contracts or services

• Strategic Alignment

• Ensure team and individual goals are aligned to BU strategy, corporate scorecard well documented, clearly understood and regularly reviewed ,cascades to all direct reports

• Initiatives/ projects for continuous improvement

• Identify and scope opportunities for improvement / innovation

• Deploy client or company specific projects in line with company standards and in agreement with line manager

• Align with new technology and processes

• Daily Operational functions

• Accountable for all aspects of day-to-day operations IT technology command centre

• Provide leadership to ensure operational ac vi es are completed and meet business needs

• Proactively manage the identification and resolution of problems occurring in the operational environment to minimise or eliminate the impact on business

• Problem solving of broad and complex issues , involving more than one area of the business. Solutions will ofen be arrived at through the stewardship of a project team, involve significant financial risk and require board approval.

• Highlight Anomalies and trends to both internal and external stakeholders o Update and maintain the sensi vity calendar, maintenance schedules.

• PASA & CSARB communication

• Prepare management & Customer Reports

• Disaster Recovery/Opera onal Resilience

• Ensure regular DR runs are scheduled and conducted

• Provide and update external schedule for DR test

• Raise any concerns or highlight lessons learnt

• Maintain DR procedures for alternate sites/environments

• Make necessary decision to initiate alternate processing and solutions

QUALIFICATIONS / KNOWLEDGE

• Product and system knowledge

• Business Process improvement

• Required computer literacy levels

• Payment Processing

• A bachelor’s degree or equivalent 3 years degree is preferred advantage

• Cloud & technology knowledge and experience

• ITIL 4

• ITSM - MANAGEMENT

EXPERIENCE

• Mastery of the concepts and principles of a specialist field, ability to manage other professionals in this field

• Experience in Payments systems and products

• Minimum 8 years’ experience information technology field, including 5 years in a supervisory, team lead, or project manager capacity or an equivalent combination of education and experience

• Leadership or management experience with a maximum subs tution of two years

• Proven experience as IT Operations Manager

• Experience with system installation, configuration and analysis

• Thorough knowledge of networks, Infrastructure, application and cloud computing

• Knowledge of data protection operations and legislation (e.g. GDPR, PCI , POPIA)

• Leadership and People management

• Ability to manage multiple projects and teams

• Excellent communication skills written and verbal

• Problem-solving apttude

• Technology change management

• ITSM Service management processes