IT Infrastructure Support Manager

SUMMARY:
International company are seeking an experienced IT Infrastructure Support Manager who is a graduate with 5+ years experience

POSITION INFO:
KEY RESPONSIBILITIES

1. Manage and lead the IT Support service providers
2. Oversee the resolution of technical issues
3. Ensure the smooth operation of IT services
4. Develop and implement IT support policies and procedures
5. Monitor system performance and ensure compliance with industry standards
6. Ensure the security and integrity of IT systems
7. Prepare and present reports on IT support activities
8. Implement and manage IT support tools and software
9. Conduct regular performance reviews of IT support service providers
10. Handle escalated IT support issues
11. Plan and execute IT support projects.
12. Provide first-line support for laptops, video and web conferences, & file sharing solutions
13. IT front desk support
14. Install, configure, and troubleshoot hardware and software issues
15. Set up and manage wireless networks, ensuring reliable connectivity
16. Diagnose and resolve network problems, monitor network performance
17. Create, modify, and delete user accounts in Active Directory
18. Plan and execute backup strategies to ensure data integrity and availability
19. Train employees on IT systems and provide user manuals
20. Contribute to IT department knowledge management initiatives
21. Support for Syspro upgrade project, working with remote IT staff, including change
22. implementation and testing
23. Collaborate with other departments to support overall business objectives
24. Ensure seamless integration of IT systems across all departments
25. Stay current with emerging technologies and industry trends
26. Manage the ERP and other software packages including VIP Payroll System, Uniclox
27. Biometric Access Control System, Pastel etc.

1. Grade 12
2. Batchelor Of Commerce degree in IT
3. Experience working with an ERP system (Syspro will be an added advantage)
4. 5 years experience in a similar role (FMCG sector will an added advantage)
5. 5 years management experience
6. Strong working knowledge of IT support processes and practices
7. Experience with IT support tools and software
8. Have a valid drivers license and own transport
9. Be willing to work after hours in emergencies when required