IT Infrastructure Support_Amanzimtoti (Negotiable)

SUMMARY:
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POSITION INFO:

• Responsibilities:
• The desired candidate will be required to perform the following which may not be limited to:
• Provide first-line support for laptops, video and web conferences, & file sharing solutions
• IT front desk support
• Install, configure, and troubleshoot hardware and software issues
• Set up and manage wireless networks, ensuring reliable connectivity
• Diagnose and resolve network problems, monitor network performance
• Create, modify, and delete user accounts in Active Directory
• Plan and execute backup strategies to ensure data integrity and availability
• Train employees on IT systems and provide user manuals
• Contribute to IT department knowledge management initiatives
• Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing
• Collaborate with other departments to support overall business objectives
• Ensure seamless integration of IT systems across all departments
• Liaison with external IT support
• Stay current with emerging technologies and industry trends
• Must be willing and available to work after hours in emergencies when required
• Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.