IT Helpdesk Technician

Recruiter:

ARCS

Job Ref:

PTA001528/TM

Date posted:

Friday, October 2, 2026

Location:

Cape Town, South Africa

Salary:

10000 Monthly

SUMMARY:

IT Helpdesk Technician

Location: Milnerton, Cape Town
Industry: Automotive
Salary: R10,000 – R15,000 CTC per month

Introduction

An opportunity is available for an experienced and technically capable IT Helpdesk Technician to join an established organisation within the automotive industry.

The successful candidate will provide day-to-day IT support to users, assisting with technical queries, hardware and software troubleshooting, user onboarding, PC setup and general IT administration. The role requires a hands-on individual with strong technical and problem-solving skills who can provide efficient support in a busy operational environment.

POSITION INFO:

Duties & Responsibilities

Receive, log, troubleshoot and resolve IT support requests.
Provide day-to-day technical support to users.
Diagnose and resolve hardware, software, printer and connectivity issues.
Create user accounts and assist with new employee onboarding.
Set up, configure and maintain PCs, software and IT peripherals.
Provide basic support for automotive business applications.
Escalate complex technical issues where required.
Monitor outstanding support requests and keep users updated on progress.
Maintain accurate IT asset registers and equipment records.
Record equipment allocations, returns and movements.
Maintain accurate records of IT issues, resolutions and equipment.
Assist with general IT administration and technical support duties as required.

Requirements

Matric certificate.
Relevant IT qualification or trade certificate. (A+ Certification)
Valid Code 2 driver's licence.
Previous experience in an IT Helpdesk or Desktop Support role.
Experience with user account creation and PC setup/configuration.
Basic knowledge or experience with Keyloop or similar automotive dealership software.
Working knowledge of Microsoft Excel.
Strong hardware and software troubleshooting skills.
Excellent problem-solving and analytical abilities.
Good verbal and written communication skills.
Strong attention to detail and organisational skills.
Ability to work effectively both independently and as part of a team.
Previous experience within the automotive industry or a dealership environment would be advantageous.

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IT Helpdesk Technician

IT Helpdesk Technician

Introduction

Duties & Responsibilities

Requirements

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