IT Support Technician (Windows 10/11 & Microsoft 365) (Stellenbosch Onsite)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A strong technical IT Support Technician is wanted to join the team of a growing Property Development & Construction Group where your core role will be to provide first-line IT support, assist with Microsoft 365 administration, support infrastructure tasks, and contribute to ongoing IT projects. The ideal candidate must have suitable Certifications such as A+, N+ or similar with 3-4 years’ experience in IT Support / Helpdesk with basic proficiency of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and experience of Networking fundamentals and have good troubleshooting and communication skills. Any experience with Active Directory / Azure AD and Asset Management tools

DUTIES:

End-User Support -

·        Provide first-line support (hardware, software, network issues).

·        Log and manage Helpdesk tickets.

·        Troubleshoot common issues and provide timely user feedback.

Microsoft 365 Support -

·        Assist with user setup (accounts, licensing, email, Teams).

·        Basic troubleshooting (Outlook, Teams, OneDrive).

·        Support Copilot rollout and basic user guidance.

Device & Asset Management -

·        Prepare and configure devices for new staff.

·        Maintain Asset Register (e.g., Lansweeper).

·        Assist with hardware upgrades and replacements.

Basic Network Support -

·        Assist with Wi-Fi and connectivity troubleshooting.

·        Perform basic site checks.

·        Escalate complex issues when required.

Project Support -

·        Assist with IT projects (office setups, upgrades, migrations).

·        Follow structured processes and documentation.

Security & Compliance -

·        Adhere to IT security policies.

·        Assist with antivirus checks and updates.

·        Report suspicious activity.

REQUIREMENTS:

·        Relevant Certifications (A+, N+, etc.).

·        3-4 Years experience in IT Support / Helpdesk.

·        Basic knowledge of:

Ø  Windows 10/11

Ø  Microsoft 365 (Outlook, Teams, OneDrive)

Ø  Networking fundamentals

·        Good troubleshooting and communication skills.

Advantageous -

·        Exposure to Active Directory / Azure AD.

·        Experience with Asset Management tools.

ATTRIBUTES:

·        Willingness to learn and take initiative.

·        Strong user communication skills.

·        Structured and process driven.

·        Reliable and accountable.