IT Consultant

SUMMARY:
Our client in the Bellville area is looking for an IT Consultant to join their team

POSITION INFO:
Requirements

• Matric
• Certificate / Diploma (A+ / N+ / Networking)
• SQL Experience
• Fluent in English and Afrikaans
• Independently motivated

• Communicate with customers over the phone, in person or via email to provide solutions to technical problems.
• Perform diagnostic tests and troubleshooting to identify clients’ issues.
• Develop and implement technical procedures effectively by quickly addressing customer problems to minimize downtime.
• Carry out assessments to determine then need for changes in hardware/ software configuration.
• Assist with the installation and setup of all hardware, software, and wireless requirements.
• Educate clients on the procedures for resolving or preventing recurrence of technical problems.
• Explain and provide IT solutions to customers in non-technical and comprehensible terms.
• Offer recommendations to clients looking to purchase new equipment or replace existing ones.
• Prepare and present reports to update management on IT support operations.
• Operate and worth with equipment such as, external storage devices, computer diagnostics, printers, etc.
• Respond to enquiries about hardware and software issues.
• Perform scheduled maintenance on computer systems to ensure efficient operations.
• Repair and/or replace faulty components of a computer / network system.