Helpdesk Consultant (Non IT)

SUMMARY:
Helpdesk Consultant (Non IT) Bellville, Western Cape

POSITION INFO:

The purpose is to play a pivotal role in supporting and guiding our clients Members through their business journey for the Members to get a clear understanding of our client''''s business and the challenges/incentives/goals.

The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to achieve their goals, ultimately enabling them to progress to the next member level and positively impact the member experience by being positive and uplifting in all engagements with Members.

Technical Competencies

• Proven success in developing and executing business strategies.
• Computer literate – intermediate.
• Excellent communication and interpersonal skills.
• Strong coaching and mentoring abilities.
• Goal-oriented with a focus on achieving targets.

Leadership Competencies

• Leading self before leading others.
• Developing Expertise, Adopting Practical Approaches.
• Interacting with People, Establishing Rapport, Articulating Information, Empowering Individuals, Conveying Self-Confidence, Showing Composure, Embracing Change.
• Understanding People, Team Working, Valuing Individuals.
• Checking Things, Managing Tasks, Taking Action, Active Listening, Self-awareness.

Work Experience

• 2-3 years Network Marketing / Entrepreneurial experience.
• 2-3 years Business coach and mentor entrepreneurs to reach business goals experience.
• 2-3 years customer service experience.
• 2-3 years’ experience in business development, sales, or related field.

Additional

• Team player: Communicate between teams & across business units positively and confidently to achieve goals.
• Quality assurer: Consistently checks the detail and quality of every job they execute.
• Cultural ambassador: Implement our client''''s values and culture in the execution of duties and through interactions with all.
• Relations ambassador: Communicate with Members providing feedback and solutions, whilst representing our client.
• Lifelong Learner: Proactive in seeking learning opportunities, commits to continuous growth and development and is adaptable to change.
• Motivational Maestro: Uplift and inspire Members facing obstacles or aiming for higher goals by using motivational strategies to keep Members energized and focused on their journey.
• Coaching Captain: Engaging in one-on-one coaching sessions with Members by providing business guidance, skills development to help Members increase their sales and reach their goals.
• Grade 12 or equivalent.
• Bachelor’s degree in Business Management or related field will be advantageous.
• Training/Coaching Certificate