IT Asset Manager

SUMMARY:
Our client in JHB North seeking an experienced IT Asset Management Specialist to join their IT Operations team.

POSITION INFO:
Role Purpose 
This role is ideal for a detail-oriented professional with strong IT asset management, reporting, and compliance experience who enjoys working in a fast-paced corporate environment.

Minimum Requirements

• Matric (Grade 12).
• Diploma in IT, Information Systems, Business or a related field.
• ITIL Foundation certification.
• IT Asset Management certification will be advantageous.
• 4–6 years' experience in IT Asset Management or a similar environment.
• Hands-on experience with ITAM platforms such as ServiceNow, SysAid, Reftab or similar.
• Strong working knowledge of Microsoft Intune and Microsoft Configuration Manager (SCCM).
• Advanced Microsoft Excel skills and experience with Power BI reporting.
• Experience with IT asset compliance, audits and lifecycle management.
• Understanding of financial accounting principles relating to IT Asset Management.

Key Responsibilities

• Manage the complete lifecycle of IT assets, including allocation, renewals, replacements and disposals.
• Monitor and resolve asset exceptions such as missing devices, unknown assets and inactive agents.
• Ensure accurate allocation of IT assets to users, business units and cost centres.
• Perform regular reconciliations between IT asset management systems and physical assets.
• Maintain accurate asset records, including tagging, serial numbers and locations.
• Support internal and external IT asset audits.
• Manage asset-related service tickets using SysAid or a similar IT service management platform.
• Coordinate employee onboarding and offboarding, ensuring assets are issued and recovered efficiently.
• Arrange repairs, warranty claims and procurement of replacement equipment.
• Escalate non-compliant or inactive devices through Microsoft Intune.
• Produce regular asset compliance dashboards and management reports.
• Analyse asset data to identify trends, risks and opportunities for improvement