ICT / Telecommunications Engineer

Recruiter:

Green Marble Recruitment Consultants

Job Ref:

JHB001263/DDT

Date posted:

Thursday, March 17, 2022

Location:

Johannesburg, South Africa

Salary:

36 300 Monthly

SUMMARY:
A rapidly growing company in the ICT / Telecommunications sector seeks a meticulous and systems orientated thinker to plan, implement and provide technical support to end users and colleagues alike.
The ICT / Telecommunications Engineer is responsible for troubleshooting, maintenance, installation and support of Telecoms equipment and Software (remote and on site).
Experience in VOIP is a must and strong Asterisk skills are an absolute requirement.

JOB DESCRIPTION:

Minimum requirements – Systems:

LPIC
DCAP
SIP
Internal systems
Linux
Windows (Desktop and Server)
Asterisk
MySQL
Network (Config, deployment, planning and troubleshooting)
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

Duties and Responsibilities:
Technical support to clients:

Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Communicating with customers to quickly identify the root cause of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary hardware and software.
Supporting the rollout of new software, hardware and applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Updating and maintaining constant feedback within company reporting tools/software.
Responsible for telephonic support.
Responsible for remote support.
Responsible for general electronic communication support (Email, CRM)
Responsible for the on-site support.

Technical support to employees / Organization:

Responsible for providing support in the form of procedural documentation.
Responsible for updating and maintaining constant feedback within company reporting tools/software.
Responsible for updating and maintaining open communication.
Responsible for testing and evaluating new technologies.
Responsible for supporting colleagues with resolution of queries and faults for customers and internal organizational support.
Responsible for helping company to reduce operational and IT cost.
Responsible for resolving support queries and faults on time.
Responsible for timely and continued feedback on all projects, support related tickets and internal queries.
Assisting staff with queries and/or faults.
Assisting in improving company’s products.
Responsible for technical consultation and documentation on all existing, future and upgrade implementation and solutions.
Responsible for upselling and promoting the company’s products whilst interacting with clients out in the field.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Network Administrator
Location: Johannesburg
Salary:
We are recruiting for a Senior Network Administrator role.
19 days ago

Sales Representative - Office Automation
Location: Fourways
Salary:
The Sales Representative is responsible for identifying new business opportunities, maintaining strong client relationships, and driving sales of office automation solutions, including printers, copiers, document management systems, managed print services, connectivity solutions, and related software. The role requires a proactive sales professional who can understand customer needs, present tailo...
4 days ago

IT Helpdesk Agent - (PTA) Oct 2026
Location: Pretoria
Salary: 11000
Our client in Pretoria is hiring a Technical Support Agent/ IT Helpdesk Agent. The salary offered is R11 000,00 per month.
12 days ago

Legal Advisor
Location: Centurion
Salary: Annually
The Legal Advisor will provide comprehensive legal and commercial support to the organisation, ensuring that business activities are conducted in accordance with applicable legislation, regulations and contractual obligations. The role will advise management and internal stakeholders on legal risks, contracts, compliance, regulatory matters and general commercial legal issues, with a focus on...
15 days ago

Sales Representative - Office Automation
Location: Fourways
Salary:
The Sales Representative is responsible for identifying new business opportunities, maintaining strong client relationships, and driving sales of office automation solutions, including printers, copiers, document management systems, managed print services, connectivity solutions, and related software. The role requires a proactive sales professional who can understand customer needs, present tailo...
17 days ago

Sales Representative - Office Automation
Location: Fourways
Salary:
The Sales Representative is responsible for identifying new business opportunities, maintaining strong client relationships, and driving sales of office automation solutions, including printers, copiers, document management systems, managed print services, connectivity solutions, and related software. The role requires a proactive sales professional who can understand customer needs, present tailo...
25 days ago

Sales Representative - Office Automation
Location: Fourways
Salary:
The Sales Representative is responsible for identifying new business opportunities, maintaining strong client relationships, and driving sales of office automation solutions, including printers, copiers, document management systems, managed print services, connectivity solutions, and related software. The role requires a proactive sales professional who can understand customer needs, present tailo...
26 days ago

New Business Sales Representative (PABX Specialist)
Location: Johannesburg
Salary: R20 000 - R25 000 per month + Commission
New Business Sales Representative (PABX Specialist)
31 days ago

PBX Assistant Technician
Location: Johannesburg
Salary: R10 000 - R15 000 per month
PBX Assistant Technician
31 days ago

Sales Representative - Telecommunications & Communication Solutions Garsfontein
Location: Garsfontein
Salary:
Sales Representative - telecommunications & Communication SolutionsGarsfonteinCompany Overview:We are a dynamic and rapidly evolving ict solutions provider, offering a comprehensive range of communication, connectivity, and security solutions tailored to meet the needs of businesses. As specialists in IP communications, we deliver cutting-edge products and services in telecommunications, netwo...
24 days ago

ICT / Telecommunications Engineer

Similar jobs you might be interested in:

Create a free job alert for ICT / Telecommunications Engineer in Johannesburg

Jobseekers

Recruiter

General