ICT / Telecommunications Engineer

Recruiter:

Green Marble Recruitment Consultants

Job Ref:

JHB001263/DDT

Date posted:

Thursday, March 17, 2022

Location:

Johannesburg, South Africa

Salary:

36 300 Monthly

SUMMARY:
A rapidly growing company in the ICT / Telecommunications sector seeks a meticulous and systems orientated thinker to plan, implement and provide technical support to end users and colleagues alike.
The ICT / Telecommunications Engineer is responsible for troubleshooting, maintenance, installation and support of Telecoms equipment and Software (remote and on site).
Experience in VOIP is a must and strong Asterisk skills are an absolute requirement.

JOB DESCRIPTION:

Minimum requirements – Systems:

LPIC
DCAP
SIP
Internal systems
Linux
Windows (Desktop and Server)
Asterisk
MySQL
Network (Config, deployment, planning and troubleshooting)
Microsoft Word
Microsoft PowerPoint
Microsoft Excel

Duties and Responsibilities:
Technical support to clients:

Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Communicating with customers to quickly identify the root cause of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary hardware and software.
Supporting the rollout of new software, hardware and applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Updating and maintaining constant feedback within company reporting tools/software.
Responsible for telephonic support.
Responsible for remote support.
Responsible for general electronic communication support (Email, CRM)
Responsible for the on-site support.

Technical support to employees / Organization:

Responsible for providing support in the form of procedural documentation.
Responsible for updating and maintaining constant feedback within company reporting tools/software.
Responsible for updating and maintaining open communication.
Responsible for testing and evaluating new technologies.
Responsible for supporting colleagues with resolution of queries and faults for customers and internal organizational support.
Responsible for helping company to reduce operational and IT cost.
Responsible for resolving support queries and faults on time.
Responsible for timely and continued feedback on all projects, support related tickets and internal queries.
Assisting staff with queries and/or faults.
Assisting in improving company’s products.
Responsible for technical consultation and documentation on all existing, future and upgrade implementation and solutions.
Responsible for upselling and promoting the company’s products whilst interacting with clients out in the field.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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