Housekeeping Supervisor

SUMMARY:
Oversee and coordinate daily housekeeping operations

POSITION INFO:

Nestled in the heart of the Cape Winelands, Le Franschhoek Hotel and Spa sits quiet and unassuming— surrounded by magnificent mountain vistas. Ease into pure luxury, and be treated to elegant finishes and careful attention to detail.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to beingreliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:

• Oversee and coordinate daily housekeeping operations, ensuring staff are professional and well-presented, rooms and public areas are cleaned and inspected on schedule, amenities are properly stocked, maintenance issues are reported, guest requests are handled promptly, and all equipment and key control procedures are followed.
• Ensure sufficient stock for daily operations, promote efficient usage to minimise waste, maintain proper organisation of supplies, and report any misuse immediately.
• To ensure that staff are coached and trained to perform their duties effectively.
• Handle and investigate service or equipment complaints promptly, resolve escalations professionally to calm guests, and ensure service quality meets company standards.

Qualifications, Experience and Competencies:

• Grade 12
• Preferably 1-2 years’ supervisory experience
• At least 3-5 years’ experience in hospitality, and preferably in housekeeping
• Computer Proficiency
• Administration and Management – Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources.
• Time Management – Managing one's own time and the time of others.
• Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognising there is a problem.